Supervisor Operations (Reverse Logistics)

JOB SUMMARY
Reporting to the Operations Manager, the Reverse Logistics Supervisor is responsible for overseeing daily reverse‑logistics operations, including client‑requested and carrier‑initiated returns, transfers, and OS&D activities. The role ensures accurate data processing, timely freight tendering, shipment monitoring, and thorough investigation of discrepancies using carrier platforms and internal systems. The supervisor maintains complete documentation, prepares receiving reports, and ensures effective communication with Clients, Metro Claims, and Operations, while upholding all required processes, timelines, and service standards.

RESPONSIBILITIES AND DUTIES

Schedule the labor requirements for the shift to ensure production goals are met within the budgeted cost structure • Complete shift briefings to ensure the effective communication of relevant information to all employees
Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion • Ensuring proper documentation, put away, picking and packing procedures are followed and that all staged items meet or exceeds Client’s quality standards
Manage end-to-end returns processes from the RMA through freight returns and returned goods processing
Manage Bill of Ladings (BOL’s) for appropriate return orders to correct vendors
Maintain a positive relationship with all departments to coordinate inbound receiving processes • Complying to strict scheduling with the vendors to acquire the appropriate RMA
Actioning industry and organizational best practices
Ensure all reverse logistics documentation is performed with accuracy and efficiency
Maintain targets, objectives, and goals throughout the warehouse and oversee driver return processes for compliance
Supervise Proof of Delivery (POD) uploads for carrier and vendor compliance • Review & supervise updating of the department transportation board
Maintain warehouse cage lists by client Standard Operating Procedure (SOP) standards
Supervise the process for loading returns, staging and proper tagging of units
Coordinate communications effectively with internal and external clients
Ensure the documentations for returns are completed correctly and attached to the products
Ensuring product returns are sorted into designated warehouse sections and staged accordingly when the applicable Bill of Lading (BOL) has been created for transportation to the assigned ‘Return to Company’
Oversee the loading audit protocols for all outbound products
Using Airtable to track, review and update daily delivery returns and inbound product from feeder hubs
Oversee Asset tracker updates to ensure maintenance of accurate inventory records
Provide daily feedback to employees through coaching and administer performance appraisals
Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation
Supervise all RVL inventory processing to ensure the product availability for customer shipments are timely managed and are compliant with the organization’s RVL procedures and mandates
Create and manage solutions for RVL inventory capacity issues
Maintain targets, objectives, and goals throughout the warehouse and driver return processes
Oversee SOP compliance for all RVL warehouse operations Position Operations Supervisor Metro Supply Chain (MTH) Inc.
Supervise delivery return activity to ensure all team members are compliant with warehouse and return processes
Responsible for entering and submitting hours for all RVL team members
Responsible for creating, implementing and monitoring new processes for all RVL Warehouse Operations
Ensure end of day checklist is completed and actioned by Team Lead

EDUCATION AND EXPERIENCE

Highly skilled in software systems, specifically TMS, Microsoft Office, and transport routing software.

Five (5) years warehouse experience, with two (2) years in a leadership role preferably within Lastmile.
Previous experience with Warehouse Management Information System (WMS)

CORE COMPETENCIES

Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy Acknowledgement