SUPERVISORY MEDICAL SUPPORT ASSISTANT

This position is in the MVAC Community Care Program under the Chief of Staff office at the VA Finger Lakes Healthcare System, working with superior interpersonal skills, and with numerous health care professionals, and other VA staff. Community Care is a team of support staff providing timely, high quality healthcare for a diverse age range of Veterans being referred into the community.

Duties include but are not limited to: Responsible for supervising subordinate MSA team leader(s). Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of the Community Care Program and operations in meeting established goals and objectives. Analyzes and prepares program status reports for review at all levels, including Community Care employees. Provides direct supervision to administrative staff, including the Medical Support Assistants. Responsible for assuring the workload is delegated appropriately and the work is carried out efficiently. S/he is responsible for monitoring staff administrative activities and providing feedback, completing performance appraisals, implementing performance plans when indicated, and carrying out disciplinary actions when necessary. Conducts daily monitoring of scheduling management, coordination, and analysis of Community Care, and consult management programs to ensure that the health system has the needed services available to purchase in the community to meet patient care demand. Works diligently to meet the overall needs of the patient, local community providers and VA providers in a timely, efficient manner. Strengthens foundational services of Community Care/Non-VA Care by focusing resources more efficiently and improve timeliness of services in the community. Oversees quality and productivity of the Community Care administrative staff, independently determining the best course of action to resolve deficiencies. Monitors work productivity and compliance of local, VISN, and VACO reports and controlled correspondence. Responsible for planning and organizing the Community Care program administrative activities, coordinating with staff and other Community Care program personnel, and conducting all administrative phases of the program. Responsible for coordinating and conducting outreach to community providers, Veterans Groups, etc. explaining the Community Care Program, Mission Act, and the benefits of partnering with the VA, working with internal VA providers to understand needs and demand, and monitoring Community Care processes to ensure that all care is provided to Veterans on referrals in a timely manner. Exercise patience, promote a congenial atmosphere and have realistic expectations in day to day operations, especially during periods of understanding, changes of priority and/or critical deadlines. Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of the Community Care administrative staff and operations in meeting established goals and objectives. Analyzes and prepares program status reports for use by the Community Care Program Manager with Compliance and Business Integrity Program, and senior-level management at the medical center and VISN. Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Performs other duties as assigned VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Work Schedule: Full-Time; Monday-Friday 7:30am-4:00pm Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-Hoc-at service discretion & manager approval Virtual: This is not a virtual position. Functional Statement #: 21J80-0 Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.