Supply Chain Coordinator (Back Office Customer Service Representative)

We are looking for a Supply Chain Coordinator (Back Office Customer Service Representative) to deliver best in class customer experience by driving operational and quality excellence across our supply chain. In this role, you will secure timely and accurate order fulfilment while translating customer needs into clear, impactful actions. If you enjoy improving processes, simplifying ways of working, and identifying opportunities for automation, this could be the right next step for you.

Make an impact to be proud of – for food, people and the planet.

The position is based in Ho Chi Minh City, Vietnam and reports to Team Leader.

What you will do

As Supply Chain Coordinator (Back Office Customer Service Representative), you will:

Enabling Sales Management Process

• Secure a reliable and efficient supply chain for Packaging Material (PM) and Additional Material (AM) order fulfilment by securing design master data, and ensuring effective order and delivery management, and invoicing workflows.
• Respond to operational requests for documentation such as delivery notes, proforma invoices, Certificates of Analysis, and other required materials.
• Prioritize and manage back‑office activities logged in Salesforce, providing timely responses to customers when needed.

Operational Performance and Execution

• Contribute to increased operational productivity through proactive problem solving and continuous improvement.
• Participate in or lead Continuous Improvement teams to identify productivity opportunities in processes and tools, in collaboration with the factory Continuous Improvement office.
• Support focused KPI loss deployment to strengthen performance visibility and drive action.
• Build strong collaboration with internal partners such as Front Office Supply Chain, Planning, and Logistics to ensure smooth order handling and consistently high service levels.
• Escalate to Front Office Supply Chain when clarification or direct customer contact is required.

Customer Experience

• Drive continuous improvement of back‑office activities using data analytics and a proactive mindset to enhance quality.
• Participate in customer improvement initiatives initiated by Front Office Supply Chain, contributing your insights and expertise.
• Liaise with factories and Integrated Supply Chain teams to represent the voice of the customer and expedite issue resolution when needed.

We believe you have

• Experience in supply chain, customer service, order fulfilment, or a similar environment through work, internships, placements, apprenticeships, or early career roles. Candidates at the beginning of their career journey are encouraged to apply.
• Strong coordination and organizational skills, with the ability to manage multiple requests, balance priorities, and maintain accuracy in a fast‑moving operational context.
• Confidence working with digital systems such as ERP, order management platforms, or CRM tools (experience with Salesforce is an advantage but not required).
• The ability to understand processes end‑to‑end and spot opportunities to simplify, standardize, or automate daily tasks.
• Effective communication skills, allowing you to collaborate smoothly across different and remote teams.
• Effective communication in English with cross border teams.
• A proactive, problem‑solving mindset with curiosity to challenge existing ways of working and contribute to continuous improvement.
• An inclusive, open, and collaborative approach, valuing diverse perspectives and contributing to a supportive team culture.