Support Assistant - Womens Health (48145)

Under general supervision of the Women’s Health Nurse Supervisor, the Support Assistant provides support and assistance with the coordination, implementation, and expansion of health care delivery services to Women’s Health patients. Maintains confidentiality of all privileged information. Upholds the principles of WIHCC’s Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Maintains regular attendance and punctuality.
• Dependable in job performance.
• Assists in implementing quality health care for patients seen through the Women’s Health Program.
• Coordinates care during mammography clinics with mobile mammography staff and assist with patient care during mammography clinics by interviewing and escorting patients.
• Assists with all clinical operations related to any clinics supported by Women/s Health.
• Provides direct patient teaching and/or counseling on an individual or group basis (family planning and Counseling).
• Assists with appointment scheduling as needed for follow-up visits and for missed appointments.
• Works with Medical Providers as needed to carry out screening and follow up on results.
• Assists with the improvement and expansion of Women’s Health Services as determined by yearly program goals, and Strategic Planning Goals.
• Assists with special projects and community events, such as Breast Cancer Awareness Walks, and Women’s Health Conferences.
• Coordinates WH services with staff in other departments.
• Interact with patients, visitors, clinic personnel, and other medical facilities and outside agencies.
• Collects outside records, regularly updates and maintains patient data in the Women’s Health Software.
• Assists in maintaining the Pap Smear Registry for patients with abnormal results.
• Sends letters to patients as needed, with documentation in EHR.
• Assists with clerical tasks related by typing, photocopying and filing.
• Assists with chart reviews, and other PI Projects.
• Assists with gathering data for PI Projects and maintaining tracking records.
• Assists with development of new materials.
• Upholds all principles of confidentiality and patient care to the fullest extent.
• Adheres to all WIHCC General Work Rules and Standards of Ethical Conduct.
• Adheres to all professional and ethical behavior standards of the healthcare industry.
• Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.
• Maintains compliance with all Human Resources requirements.
• Interacts in an honest, trustworthy and dependable manner with patients, employees and vendors.
• Provides outstanding customer service to patients and WIHCC Staff.
• Possesses cultural awareness and sensitivity.
• Performs other duties as assigned.