Support Consultant
Posted Updated
Position Overview: The Support Consultant is the first point of contact for ProSpend customers seeking help with the platform. The role handles incoming support tickets across all channels, triages and prioritises them according to the SLA framework, and resolves them accurately and efficiently. ProSpend’s customers are finance teams, so the role requires a solid understanding of financial processes and terminology. Beyond resolving issues, the role guides customers on how to use the platform e…