Support Engineer, Identity and Access Management
Posted Updated
Amazon's Security Compliance Investigations team protects our most sensitive and regulated data by monitoring and investigating access at scale. We are seeking an experienced Support Engineer to lead complex investigations, set quality standards, and help the team grow.
In this role, you will lead high-stakes investigations that require advanced SQL analysis and pattern recognition across large datasets to determine compliance with data access policies. You will connect patterns others miss, engage stakeholders and their leadership to drive remediation, and establish best practices that keep internal customers compliant. You will own the quality bar for investigation documentation and access-request reviews, refine how the team investigates, and mentor engineers to elevate the capability of the entire team. This is a hands-on, investigation-heavy role for engineers who combine technical depth with sound judgment.
Key job responsibilities
- Lead complex investigations by reviewing SQL and access records to determine what data was accessed, interpreting dashboards and logs to identify patterns across large datasets, and reaching clear compliance determinations with limited guidance
- Own the quality of investigation documentation, clearly articulating impact, steps taken, and case state, and serve as the lead reviewer for content in your area of technical expertise
- Engage stakeholders and their leadership to understand access behavior, drive remediation, and establish best practices that help internal customers stay compliant with data-sharing and data-handling policies
- Evaluate access requests to protected data against policy, assess internal use cases for compliance, and identify recurring issues to improve investigation methods and standard operating procedures
- Act as a subject matter expert and technical point of contact for escalations, mentor other engineers on the team to raise their capability, and use data to identify and drive development of new support mechanisms and tools
A day in the life
You will lead the team's most complex investigations: reviewing SQL and access records to determine what data was accessed, connecting patterns across dashboards and large datasets, and reaching clear compliance determinations. You will engage stakeholders and their leadership to remediate access behavior and set best practices for staying compliant. You will own the review of access requests to protected data, evaluating internal use cases against data-sharing and data-handling policy. Where an investigation calls for it, you will write queries to validate findings across datasets. You will also improve how the team investigates by refining methods and standard operating procedures, and mentor less experienced engineers.
This role includes occasional on-call responsibilities.
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
The Security Compliance Investigations team protects Amazon's most sensitive and regulated data by monitoring and investigating access to protected data. As an experienced engineer on the team, you will lead complex investigations into how data was accessed and whether that access complies with policy, set the standard for how the team reaches compliance determinations, and help other engineers grow.
Our team is building robust investigation capabilities that scale with Amazon's growth. We value careful analysis, sound judgment, and collaboration. You will work alongside talented engineers who are passionate about security and compliance, and you will have opportunities to shape how we protect data and support the business.
In this role, you will lead high-stakes investigations that require advanced SQL analysis and pattern recognition across large datasets to determine compliance with data access policies. You will connect patterns others miss, engage stakeholders and their leadership to drive remediation, and establish best practices that keep internal customers compliant. You will own the quality bar for investigation documentation and access-request reviews, refine how the team investigates, and mentor engineers to elevate the capability of the entire team. This is a hands-on, investigation-heavy role for engineers who combine technical depth with sound judgment.
Key job responsibilities
- Lead complex investigations by reviewing SQL and access records to determine what data was accessed, interpreting dashboards and logs to identify patterns across large datasets, and reaching clear compliance determinations with limited guidance
- Own the quality of investigation documentation, clearly articulating impact, steps taken, and case state, and serve as the lead reviewer for content in your area of technical expertise
- Engage stakeholders and their leadership to understand access behavior, drive remediation, and establish best practices that help internal customers stay compliant with data-sharing and data-handling policies
- Evaluate access requests to protected data against policy, assess internal use cases for compliance, and identify recurring issues to improve investigation methods and standard operating procedures
- Act as a subject matter expert and technical point of contact for escalations, mentor other engineers on the team to raise their capability, and use data to identify and drive development of new support mechanisms and tools
A day in the life
You will lead the team's most complex investigations: reviewing SQL and access records to determine what data was accessed, connecting patterns across dashboards and large datasets, and reaching clear compliance determinations. You will engage stakeholders and their leadership to remediate access behavior and set best practices for staying compliant. You will own the review of access requests to protected data, evaluating internal use cases against data-sharing and data-handling policy. Where an investigation calls for it, you will write queries to validate findings across datasets. You will also improve how the team investigates by refining methods and standard operating procedures, and mentor less experienced engineers.
This role includes occasional on-call responsibilities.
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
The Security Compliance Investigations team protects Amazon's most sensitive and regulated data by monitoring and investigating access to protected data. As an experienced engineer on the team, you will lead complex investigations into how data was accessed and whether that access complies with policy, set the standard for how the team reaches compliance determinations, and help other engineers grow.
Our team is building robust investigation capabilities that scale with Amazon's growth. We value careful analysis, sound judgment, and collaboration. You will work alongside talented engineers who are passionate about security and compliance, and you will have opportunities to shape how we protect data and support the business.
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