Support Engineer
Posted Updated
Description
Monitor, triage and resolve across managed SASE/SSE and endpoint estates on a proper rota.
Our managed-support desk runs on a proper rota. This role handles day-to-day monitoring, ticket resolution and tenant hygiene across clients SASE/SSE and endpoint security estates, including rostered off-hours coverage.
What youll do
- Monitor client tenants; triage, investigate and resolve L1/L2 tickets within SLA.
- Perform health checks, policy reviews and configuration hygiene; flag drift to Professional Services.
- Escalate with clear, well-documented findings; keep tickets and runbooks accurate.
You bring
- 2-4 years in a SOC, NOC or security support role, ideally with cloud or SASE/SSE exposure.
- Comfortable with shift and on-call work; clear written English for client-facing updates.
- Networking fundamentals (DNS, proxy, VPN/tunnels) and at least one security platform. Vendor certification funded after joining.
Reports to: Tech Lead Apply for this role
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.