Support Lead for Duck Creek
Support Lead for Duck Creek
Overview: This role focuses on providing support for Duck Creek solutions.
Technical Skills
Duck Creek Expertise: In-depth knowledge of the Duck Creek policy system; experience in configuration and customization.
Integration Skills: Ability to integrate Duck Creek with other systems through APIs and web services, including troubleshooting and optimizing integrations.
Software Development Skills: Proficiency in programming languages such as Java, C#, or JavaScript relevant to Duck Creek environments; understanding of version control systems.
Database Knowledge: Understanding of SQL and database management specific to Duck Creek data, including optimization and performance.
Leadership and Management Skills
Team Leadership: Experience managing support teams, fostering collaboration, and mentoring team members in Duck Creek topics.
Project Management: Proven experience managing Duck Creek implementation and support projects using agile methodologies.
Stakeholder Communication: Excellent verbal and written communication skills for engaging both technical and non-technical stakeholders.
Problem-Solving and Analytical Skills
Analytical Thinking: Strong problem-solving abilities, particularly in troubleshooting Duck Creek issues; proficient in root cause analysis.
Process Improvement: Capable of analyzing processes and recommending improvements to reduce dependency on DCSquare.
Industry Knowledge
Insurance Domain Knowledge: Familiarity with property and casualty insurance products and regulatory requirements affecting insurance technologies.
Soft Skills
Adaptability: Ability to quickly learn and adapt to new technologies and processes, embracing innovation.
Collaboration: Strong interpersonal skills to work effectively with cross-functional teams and facilitate meaningful discussions.