Support Manager Customer Service (387555)

ArcelorMittal Business Center of Excellence is looking for candidates for a position of Support Manager with French - Customer Service

As a Support Manager with French - Customer Service you will improve customer service by defining performance metrics, supporting operational managers, and leading enhancement projects. Additionally, you will help deploy new information systems and train team members

Key responsibilities:

Customer Service Improvement:

• Defining and analyzing key performance indicators to enhance Customer Service
• Supporting Operational Managers and assisting them in improving customer service quality
• Analyzing issues and implementing corrective actions to improve Customer Service
• Documenting recurring issues and providing solutions
• Identify and implement specific solutions for managing degraded operations within its perimeter

Project Management:

• Leading progress initiatives
• Managing each improvement project using project management methodologies

Training and Support:

• Assisting customer managers with their training requirements
• Training new team members on information systems
• Provide operational back-up where necessary

Technical and System Implementation:

• Participating in the implementation of new information systems
• Identifying, analyzing, and resolving business anomalies

Our expectations:

• A master's degree in Supply Chain / Sales
• Strong communication skills
• Identifying, analyzing, and resolving business anomalies
• Openness for hybrid work - work from the office in Dąbrowa Górnicza 4 days per week