Support Services Specialist I A&I
Support Services Specialist A&I (Hardline, E&E)
Manage assigned client accounts and oversee all related project activities.
Coordinate inspection schedules with factories and the scheduling team, and confirm arrangements with clients and suppliers/factories.
Prepare client quotations, enter costs into the invoicing system, and process monthly billing for payment collection.
Obtain inspection requirements and specifications from clients, communicate to inspectors in advance, and coordinate the resolution of inspection-related issues.
Translate inspection criteria and requirements, when necessary, to support inspection activities.
Maintain, update, and file inspection documents on a daily basis.
Serve as the primary liaison between clients and inspectors, ensuring clear communication, understanding of inspection criteria, and compliance with client requirements.
Consult with technical experts on technical matters and communicate guidance to inspectors, ensuring proper understanding and implementation.
Review and release inspection reports to relevant parties and respond to client inquiries in a timely manner.
Prepare weekly and monthly reports as required by clients.
Independently handle client complaints or coordinate with relevant teams to resolve issues in accordance with established procedures.
Perform other duties and responsibilities as assigned by the Supervisor or Manager.
Bachelor’s degree or higher in the related field.
5–10 years of experience in manufacturing, with a solid understanding of quality control and inspection processes in the industry.
Familiarity with ISO 9001 standards is preferred.
Experience with third-party inspections and factory audits is a plus.
Proficient in Microsoft Office and database tools.
Strong work ethic, responsibility, and attention to detail. Able to work independently and as part of a team.
Customer-oriented, flexible, and committed, with a logical and structured approach to work.
Fluent in English, both written and spoken.
Excellent communication and interpersonal skills.
Strong training delivery and problem-solving capabilities.