Support Specialist - Home Health

Position Summary

The Support Specialist, reporting to the Administrator or designee, provides administrative and clerical support to the Business Office Manager and clinical leadership, ensuring accurate, timely back-office operations and selected business office functions.

Key Responsibilities:

• Receive, screen, and relay messages for assigned interdisciplinary team members.
• Support the organization’s customer service standards by maintaining a responsive, knowledgeable, and professional approach to all internal and external contacts.
• Under the direction of the Business Office Manager and in collaboration with Team Assistants, manage and track physician orders, ensuring accuracy and timely updates.
• Utilize the electronic medical record (EMR) system for tracking, signing out, and checking in all physician orders.
• Sort, distribute, collect, and forward correspondence in a timely manner; copy and fax documents as needed.
• Assist with supply management by anticipating needs, stocking supplies, and delivering items to workstations.
• Support document control processes efficiently and in a timely manner.
• Maintain cross-training on all Team Assistant responsibilities and provide coverage as needed.
• Perform additional duties as assigned.