Support Team Manager

About The Role

We are seeking a highly motivated and organized Support Team Manager to join our Human Resources department on a full-time, salaried basis. In this role, you will lead and empower a team of support professionals, ensuring seamless coordination, excellent service delivery, and measurable outcomes for HR operations. By fostering a thriving team environment, you will play a key role in enhancing employee experiences and contributing to the organization's success. This position requires strong leadership, superior communication, and attention to detail, with all communication conducted in English.

What You'll Do

• Lead, mentor, and develop a team of HR support professionals to achieve team and departmental objectives.
• Oversee daily operations of the support team, ensuring timely and accurate delivery of HR services.
• Collaborate with HR leadership to implement policies, processes, and initiatives aligned with organizational goals.
• Ensure compliance with company policies, employment laws, and industry standards in all support activities.
• Monitor team performance, provide regular feedback, and identify opportunities for professional growth.
• Manage escalated issues and serve as a point of contact to resolve complex employee inquiries or concerns.
• Utilize data-driven insights to improve workflows, enhance employee satisfaction, and streamline support services.
• Work closely with cross-functional teams to drive continuous improvement across HR processes.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Proven experience managing or supervising a support team, preferably within HR or a related industry.
• Strong leadership and interpersonal skills with the ability to build trust and maintain positive team dynamics.
• Excellent written and verbal communication skills in English.
• Proficiency in HR systems, tools, and software with a focus on operational efficiency.
• Demonstrated ability to prioritize tasks, handle multiple projects, and meet deadlines in a fast-paced environment.
• Commitment to upholding confidentiality and ethical standards in handling sensitive HR data.
• Ability to analyze data and produce actionable insights to improve team performance and operations.