Survey Analyst

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high-quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a Customer Care Administrator. The right candidate will provide subject matter expertise and technical support for the Corporate Customer Care teams through customer survey creation and distribution, reporting and analytics, and direct division support.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Serve as the team's Qualtrics platform expert, supporting survey creation, distribution, and performance analytics

• Manage and maintain the DHI Central “Strive for Five” survey page, ensuring content accuracy

• Oversee the Customer Care LMS page and assist the expansion of customer survey resources

• Build and maintain dashboard reporting, including ad-hoc analysis in response to division requests

• Maintain accuracy of CRM distribution lists and survey reporting permissions

• Deliver reporting and analytics that inform strategy and performance for the department

• Provide guidance and support across the department

• Promote integrity, respect and continuous improvement in every customer and teammate interaction

• Provide back-fill support for front-line positions as needed.

• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

• Ability to travel overnight