Swissmeda Inside Sales and Client Management Consultant

Background about Swissmeda

Swissmeda helps clinicians, dental laboratories, and service providers simplify digital implant planning and deliver more predictable surgical outcomes. Our cloud-based implant planning platform combines intuitive planning software with premium surgical guides designed for exceptional visibility, irrigation, and stability during surgery. From prosthetically driven planning to guided placement, Swissmeda gives dental professionals the confidence to treat even complex cases with greater precision and efficiency.

The Swissmeda Inside Sales & Client Management Consultant is responsible for driving sustainable growth across the region through a combination of new business generation, account development, and customer retention, for the Swissmeda portfolio. The role focuses on identifying and developing sales opportunities to meet and exceed business growth targets.

The consultant identifies and engages prospective clients and works closely with those existing customers, promoting the adoption of Swissmeda solutions. The role is responsible for building and maintaining strong relationships with key customer stakeholders, understanding their evolving needs, and identifying opportunities to expand product usage and deliver long-term value.

This position designs and delivers a program of recurring webinars to increase customer awareness of product features and benefits. Leads regional training webinars to improve customer utilisation, drive product adoption, and increase stakeholder engagement.

Success in this role requires close collaboration with marketing, cross-functional teams across, global management, product Line and other business functions to ensure a consistent customer experience, align commercial strategies, and achieve regional business objectives.

Sales Management

• Product Demonstrations: Lead product demonstrations for customers throughout the region.
• Process Ownership: Lead the entire process, including negotiations, sales, implementation, and training.
• Sales Pipeline Management: Adhere to company processes to build a robust sales pipeline, ensuring accurate forecasts and reporting.
• Contract Negotiations and Quotations: Negotiate contracts, provide detailed sales quotations, and provide input for customer promotions within the region.

Business Development

• Strategic Influence and Expansion: Proactively create, influence, manage, and secure opportunities to expand sales and enhance brand awareness across the region.
• Lead Generation and Conversion: Focus on generating and converting leads through outbound campaigns, targeted emails, and follow-up on marketing leads within the region, working in close collaboration with marketing.
• Manage Webinar Logistics: including scheduling, registration, reminders, attendance, tracking and post session reporting in close collaboration with Marketing and back-office team.
• Engaging Presentations and Webinars: Develop and present compelling sales presentations, virtual meetings, and engaging webinars tailored to the target audience. With a goal of driving adoption, customer success and exposure to the product portfolio
• Educational Participation/Engagement: Actively participate and engage in lectures, plenary talks, in study club training sessions, and provide personalised 1-2-1 tuition.
• Act on feedback: Gather and act on feedback to identify customer needs and report to management.
  Collaborative Marketing Initiatives: Partner with Swissmeda marketing teams to drive effective messaging and to create impactful media content