System Administrator
Posted Updated
Summary
Onsite System Administrator in Makarba, Ahmedabad (rotational shift, 6-day week) providing L2 support for infrastructure and client environments. Day to day involves administering Microsoft 365, Active Directory, Azure, and AWS; managing servers, endpoints, firewalls, VPNs, and backups; plus mentoring L1 engineers.
Designation: System Administrator
Location: Makarba, Ahmedabad (onsite)
Shift: Rotational
Working Days: 6 Days
Employment Type: Full-time
Key Responsibilities:
- Provide L2 support for incidents, service requests, and infrastructure issues
- Administer Microsoft 365, Active Directory, Azure, and AWS environments
- Manage servers, endpoints, firewalls, VPNs, backups, and security controls
- Troubleshoot hardware, software, networking, and cloud-related issues
- Perform root cause analysis and implement preventive measures
- Support IT operations, disaster recovery, and infrastructure upgrades
- Mentor L1 engineers and ensure SLA compliance
- Maintain technical documentation and knowledge base articles
Required Skills & Experience:
- 4-6 years of experience in System Administration or IT Support
- Strong experience with Microsoft 365, Active Directory, Azure AD, and Cloud Technologies (Azure/AWS)
- Knowledge of networking, firewalls, VPNs, virtualization, and endpoint management
- Experience with backup, recovery, security, and infrastructure monitoring tools
- Hands-on experience with ITSM/Ticketing systems
- Strong troubleshooting and problem-solving skills
- Excellent verbal and written English communication skills
- Experience supporting UK, US, or Australian clients is preferred
Preferred Qualifications:
- Azure or AWS certification
- Bachelor's degree in Computer Science, IT, or a related field