System Administrator - L2
Posted Updated
Summary
Onsite L2 System Administrator in Makarba, Ahmedabad handling incidents, service requests, and infrastructure issues on rotational shifts. Day to day involves administering Microsoft 365, Active Directory, Azure and AWS, managing servers, firewalls, VPNs and backups, and mentoring L1 engineers while meeting SLAs.
Position Overview:
- Designation: System Administrator
- Location: Makarba, Ahmedabad (onsite)
- Shift: Rotational
- Working Days: 6 Days
- Employment Type: Full-time
Key Responsibilities:
- Provide L2 support for incidents, service requests, and infrastructure issues
- Administer Microsoft 365, Active Directory, Azure, and AWS environments
- Manage servers, endpoints, firewalls, VPNs, backups, and security controls
- Troubleshoot hardware, software, networking, and cloud-related issues
- Perform root cause analysis and implement preventive measures
- Support IT operations, disaster recovery, and infrastructure upgrades
- Mentor L1 engineers and ensure SLA compliance
- Maintain technical documentation and knowledge base articles
Required Skills & Experience:
- 4-6 years of experience in System Administration or IT Support
- Strong experience with Microsoft 365, Active Directory, Azure AD, and Cloud Technologies (Azure/AWS)
- Knowledge of networking, firewalls, VPNs, virtualization, and endpoint management
- Experience with backup, recovery, security, and infrastructure monitoring tools
- Hands-on experience with ITSM/Ticketing systems
- Strong troubleshooting and problem-solving skills
- Excellent verbal and written English communication skills
- Experience supporting UK, US, or Australian clients is preferred
Preferred Qualifications:
- Azure or AWS certification
- Bachelor's degree in Computer Science, IT, or a related field