System Administrator

System Administrator Clerk Grade: 7/8; $116,981 - $129,492 plus super Employment Type: Ongoing, Fulltime Location: Sydney - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies. About Us Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. About the team Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments. What you will do The Systems Administrator provides technical support for the day-to-day operations of the organisation’s ICT systems, including cloud computing and systems software and automation software. Key responsibilities • Provide technical and business administration and leadership to customers on products, systems and configuration, complying with established policies and procedures • Liaise with internal and external stakeholders to provide technical support in resolving service issues to ensure service delivery outcomes are achieved • Monitor analyse and report on systems performance and functionality to contribute to systems quality and improvement • Install or upgrade computer components and software, troubleshoot as required, provide routine automation and maintain security to meet business needs • Contribute to building capability within the ICT technical stream, ensuring effective knowledge sharing and coaching to support optimal customer service • Proactively identify business risks and opportunities to continually improve efficiency, effectiveness and informed decision making The key challenges to be successful in this role • Meeting customer and stakeholder needs while balancing work priorities and competing service requests • Adhering to required controls without compromising responsiveness and availability About you The successful candidate must demonstrate strong capabilities in: *Cross‑functional knowledge and hands‑on experience across FI, PS, CO, SD, PPM, Procurement *Proven experience diagnosing system issues; testing functionality for releases, support packs and upgrades. *SAP implementation experience in large, complex organisations *Work and support team lead on trouble shooting *Knowledge of Change Transition support in enterprise environments. How to apply If this role sounds like you click the apply now button and include a resume (max 5 pages) and cover letter (max 2 pages) outlining how your skills and experience match the role. Why work for us? There are lots of reasons why a role with us is rewarding - working with us gives you: *The opportunity for meaningful work that matters to all of us in NSW *We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection *Flexible leave so you can recharge and make time for what counts *Much more than just a job, you can build a career here *Access to health and well-being programs including Fitness Passport Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks. A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.