System Analyst (Call Center System)

Job Description:

• Translate complex business needs into clear Functional Requirement Specifications (FRS) and technical expectations.

• Analyze end-to-end business journeys, conduct gap analyses, and propose impactful process improvements.

• Walk through requirements with stakeholders, secure formal sign-offs, and support System Analysts (SAs).

• Partner with PMs, developers, and users to align project goals, resolve gaps, and streamline delivery.

• Drive quality assurance by actively supporting User Acceptance Testing (UAT) cycles.

• Coordinate with IT teams during system implementation and Post-Verification Testing (PVT) phases.

• Train Application Owners, Production Support, and Helpdesk teams, providing detailed documentation and Q&As.

• Facilitate discussions to keep business and technical teams focused, efficient, and aligned with company goals.

• Be able to work office hours and occasionally overtime and weekends based on project needs; may require to work in shift to provide 7x24 support on the production environment.

Qualifications:

• Bachelor’s degree/Master’s degree in Management Information System, Computer Science, Computer Engineering, IT, Business Administration or related fields

• At Least 3-5 years experiences in Telecommunication and Call Center/ Contact Center system.

• Strong background in programming skill. (Java, SQL, scripting concepts,API,Microservice)

• Experience work in middle-large size software development project.

• Telecommunication and Call Center product and architecture: IVR ,CTI,AI will be advantage.

Work Location: BAY Rama 3 (Head Quarter), Bangkok (Working at Office 3 days per a week)
Good remuneration package will be rewarded and also excellent future career growth opportunity is available for the right candidate.

Please submit your application letter, resume stating qualifications and experiences, stating recent & expected salary to the following address:

Human Resources Department
Krungsri Consumer
17 Fl., Krungsri Ploenchit Tower
550 Ploenchit Rd., Lumpini,
Pathumwan, Bangkok 10330

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