System Analyst (Ref:SA-TMDHC)
Description
Key Responsibilities
Support the IT Manager in user support services, IT asset management, system development and vendor management.
Coordinate vendors on technical support, system enhancement, project implementation and maintenance.
Provide daily support for CMS On Ramp System, eHealth and internal IT systems.
Install, configure, monitor and maintain IT infrastructure, networks and computer systems.
Troubleshoot system issues and perform patch management to ensure system stability and security.
Assist in implementing cybersecurity measures, IT governance and infrastructure services.
Prepare system documentation, user guides, training materials and conduct end-user training.
Monitor project progress and ensure timely delivery of IT initiatives.
Liaise with users, vendors and stakeholders to facilitate issue resolution and service improvement.
Participate in IT projects and undertake other assigned duties.
5 days work, occasional early morning, evening or weekend support may be required.
Requirements
Degree or Diploma in Information Technology, Computer Science, or related disciplines.
Minimum 5 years' relevant experience
Solid knowledge of system administration, network infrastructure, cybersecurity, and IT support services.
Experience in system implementation, vendor management, and project coordination.
Familiarity with Microsoft Windows Server, Microsoft 365, virtualization, network technologies, and cloud services.
Knowledge of database management, software development and Artificial Intelligence application will be an advantage.
Strong analytical, problem-solving, and communication skills.
Self-motivated, responsible, and able to work independently as well as in a team environment.
Good command of written and spoken English and Chinese.
Experience in healthcare, NGO, or public sector IT environments is an advantage.