System Engineer
About the role
Provide IT Helpdesk and end user support, including technical assistance on desktop/laptop/iPad and in-house applications to corporate users. Maintain and troubleshoot Microsoft Windows devices and applications, Apple/Mac devices and applications, and networking equipment such as network switches, routers and firewalls. Deploy workstations and other IT equipment, administer Microsoft Windows Server, Active Directory and MS SQL, manage Azure/Microsoft 365, and manage IT hardware and software inventory. Assist in procurement of IT hardware and related administrative matters, and liaise with external vendors to troubleshoot IT issues.
Key responsibilities
Provide IT Helpdesk and end user support
Provide technical assistance on desktop/laptop/iPad and in-house applications to corporate users
Maintain and troubleshoot Microsoft Windows devices and applications
Maintain and troubleshoot Apple/Mac devices and applications
Maintain and troubleshoot networking equipment such as network switches, routers and firewalls
Deploy workstations (desktop/laptop/Apple Mac devices) and other IT equipment
Administer Microsoft Windows Server, Active Directory and MS SQL
Administer Azure/Microsoft 365
Manage IT hardware and software inventory
Assist in procurement of IT hardware and related administrative matters
About you
Ability to communicate in an understandable, polite and friendly manner, both written and verbal
Ability to work well with others, as well as independently
Attention to detail
Innovative thinker
Driven, with a "can-do" attitude
Self-starter, with strong initiative
Knowledge of Desktop/Laptop/Mobile/Apple devices hardware and software
Knowledge of Microsoft Windows OS and applications
Knowledge of Apple/Mac OS and applications
Knowledge of Azure/Microsoft 365 Administration