System Engineer/IT Officer/Administrator/Support (Teams Phone,O365/M365,Mobile)
Newrecs Consultancy Limited System Engineer/IT Officer/Administrator/Support (Teams Phone,O365/M365,Mobile)
Summary
IT role in Hong Kong driving Microsoft Teams Phone number migrations and ongoing O365/M365 administration, managing PBX user dependencies, and delivering Windows/endpoint modernization projects, with second-line (L2) on-call support for in-house engineering applications.
Salary: $25,000 – $30,000 per month
Our client is now looking for talent to join their team:
Job duties:
● Complete telephone number migration via Microsoft Teams Enterprise voice;
● Manage and validate inter-relationships between PBX users in same or different sites and to evaluate corresponding MS Teams features and dependencies for different users;
● Drive and deliver migration project according to project schedule and user needs on the Microsoft Teams platform;
● Collaborate and troubleshoot with technical teammates for issue solution implementation;
● Perform on-going support through Microsoft Office 365 Admin Center for MS Teams administration;
● Work with Microsoft support and telephone service provider on support cases.
● Monitor and provide regular update of MS Teams Phone user count, usage and provide health quality reports
● Support the delivery of large-scale transformation initiatives, including Windows upgrades, and endpoint modernization projects across the organization.
● Work closely with Helpdesk, support teams, vendors, and business users to track deployment progress and resolve deployment issues.
● General Mon-Fri 9-6 office work, Act as Second-Line (L2) support to in-house applications for engineering department at a 7x24 on-call basis to handle critical system failures or emergency incidents, have first line do that first. you just standby
● Maintain project trackers, deployment records, and status reports, providing accurate progress updates and supporting project governance to ensure successful delivery of endpoint modernization initiatives.
Requirements:
l Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or related disciplines.
l At least 1 year of O365 portal administration relevant experience is a must
l Familiar with Teams Phone is a must
l Apart from daily operation, used to participate in IT project is a must, prefer O365/ Teams Phone related
l Basic understanding of Microsoft Windows, Microsoft 365, Active Directory, IT infrastructure, and end-user computing environments.
l Good Communication skills and able to work with various stakeholders
