System Support Analyst Lead

Open 54d

Application monitoring and support:
Manage traffic diversion during deployments
Validation of code deployment success
Post deployment health monitoring and reporting
Production patching and monitoring activities for in scope applications (Liveliness Probe, DataGrid, SOSS, POD restarts)
Monitor and action the alert using Bell Monitoring Tools (Dynatrace, BAM, Grafana)
Monitor of DB server to verify through daily sanity check
Verify Table Space / Disk Space status and warn if it’s reaching capacity.
Verify Memory and Processor usage and warn if it’s reaching capacity.

Diagnosing and tracking Incidents and problems with Severity Critical (P1) and High (P2) through to Resolution
Providing the required Production Logs or access to Production Logs to analyze the incidents.
Provide the Root Cause Analysis for all Critical Incidents.
Repairing data and associated work caused by invalid data where validation code does not exist or where a -documented Incident caused by a transaction results in failures.
Providing workarounds for Critical and High Incidents
Updating relevant system, configuration or process documentation.
Document and promptly notify Bell of any emergency changes required.
Participate in AMS Operations Governance meetings (assumed to be bi-weekly)
Responding to Application-related questions, performing data extraction as required
Handling ad-hoc requests from end users for information, queries, or reports.
Providing holiday support coverage
Performing peak period monitoring and reporting for specific critical applications
Perform daily health checks for Critical applications.

See also