System Support Engineer / Server Administrator

Salary: RM 3,000 – RM 4,200 per month

About us

Enrii is a software development company specializing in web and mobile application development. We build scalable, high-performance enterprise solutions while partnering with innovative startups to bring their ideas to life.

Qualifications & experience

The Support Engineer provides first-line technical support, system maintenance, and deployment assistance for the company’s applications and servers. This role ensures timely resolution of client issues, maintains system stability, and upholds service quality standards.

• Experienced in administration of Windows or Linux (CentOS, Ubuntu) servers

• Experienced in handling customer service for software applications

• Knowledge in programming or scripting is a plus

• Candidate must possess at least a Diploma, Bachelor's Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.

Tasks & Responsibilities

• Be the company's front liner to receive application support requests from our financial institutions and government clients, meeting the necessary SLA turnaround time

• Assist in software projects in the areas of application testing (QA), deployment (installation of web applications built in PHP or .NET, in Windows or Linux servers or AWS Cloud), performing user acceptance testing (UAT) and conducting system training

• Troubleshoot and rectify issues reported by the clients with the assistance of programming team, which may require understanding of the application/software process flow, running queries in the databases or resolving operating system, database, network or firewall issues

• Setup, manage and troubleshoot Relational Database Management Systems such as MySQL and Microsoft SQL Server

• Prepare application related documentations such as User Manuals, Technical Manuals and training materials

• Run and manage application/server maintenance activities such as Disaster Recovery, Corrective Maintenance and Preventive Maintenance

Benefits

• Hybrid working environment

• Challenging project for upskilling in performance tuning/scaling

Apply now to join our talented team and take your career in IT to new heights!