Systems Administrator
Summary
Remote (Philippines-only) Systems Administrator at outsourcing firm Doxa: handles escalated MSP tickets, desktop and server support (Windows 10/11, macOS, Windows Server), Office 365, Active Directory/Azure AD, and networking, plus Hyper-V, SonicWall, and Datto deployments while mentoring level-1 technicians.
Our Company
At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.
What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.
The Role:
We’re seeking a Systems Administrator. This role is designed for someone with superb knowledge of desktop operating systems, working knowledge of server operating systems and networking, and a drive to deliver the best possible experience to clients.
You’ll play a key role in troubleshooting Windows 10 (and soon Windows 11), macOS, and Windows Server 2016 and 2019, working in Office 365, Active Directory, and Azure AD, diving into networking issues regularly, and translating technology to end users.
Location: Must be in The Philippines – Remote.
Environment: Only Philippine candidates are allowed to apply.
Language: Excellent communication skills.
Timezone: Thursday – Monday, 3:00 PM – 12:00 AM PST | Tuesday – Saturday, 9:00 PM – 6:00 AM PST, follows Philippine holidays.
Contract: Full-time Contract
Requirements:
- Education: Bachelor’s degree in a related field preferred.
- Experience: 5+ years in systems administration or advanced desktop support; 3 years of experience in a multi-client environment (MSP); A+ and/or Network+ certifications required, MD-100 and MD-101 preferred (certifications can be acquired after employment).
- Skills: Working knowledge of Windows 10 and macOS; working knowledge of the Microsoft 365 office suite; experience with ticketing systems preferred, with Autotask experience a huge plus; knowledge of Office 365 cloud services, Azure and/or AWS, Datto BCDR and/or SaaS Backup, SonicWall firewalls, and Datto networking or networking in general is a plus; aptitude in data management, analytics, and reporting preparation.
- Characteristics: Superb verbal and written communication skills; analytical skills with particular attention to detail; able to function in an autonomous environment as an independent, self-directed worker.
Responsibilities:
- Process escalated tickets from the level 1 team, including break/fix issues, application installation and configuration, and user-level settings.
- Handle server administration, networking, and security-related areas, and provide support on networking and server deployments.
- Build out new Hyper-V hosts, and troubleshoot and deploy SonicWall firewalls and Datto networking switches and access points.
- Guide and mentor level 1 technicians.
- Work through the ticketing system to document, track, and escalate tickets, and manage the documentation platform to keep everything up to date.