Systems Administrator
Summary
Internal IT Systems Administrator at Seed Company, a Bible translation nonprofit in Arlington, TX. Day to day: helpdesk and end-user support in a Mac/Windows environment, administering Microsoft 365/SharePoint/G-Suite, maintaining SaaS and on-prem systems (JAMF, Intune), and troubleshooting Meraki and AWS network infrastructure.
SCOPE: The purpose of this role is to keep technology and all end-users, internal and external, working with as much uptime as possible, and with minimal interruptions from technology issues. In the event of a technical issue, the candidate responds quickly and effectively to all staff with amazing customer service. This role is the face of the organization’s technology services to the customer.
ESSENTIAL FUNCTIONS:
● Implement and execute Seed Company defined ITIL best practices
● Administer and support the organization’s collaboration tools including but not limited to the Microsoft 365 suite, Sharepoint, and G-Suite environments
● Support, maintain, and administer the organization’s cloud-based services.
● Support office and remote staff in a Mac and Windows environment
● Provide technical solutions for hardware, software, network, licensing, access, and permissions issues for end users
● Be available to respond quickly and effectively to the needs of the business
● Resolve hardware, software and system issues, escalating to technical lead as necessary. Handle intake of HelpDesk requests and provide technical support for all troubleshooting issues.
● Maintain documentation and knowledge-base of known solutions. Leverage artificial intelligence and self-support capabilities of HelpDesk tools.
● Maintain SaaS and on-prem systems, including updates, security patches and device management solutions (JAMF and Intune)
● Perform network infrastructure troubleshooting (Meraki switches, wireless access points, and AWS instances and VPC)
● Install, maintain, and support office technology in conference rooms, office visuals, web meetings, telephony, and A/V
● Provide end user A/V support during critical meetings and webinars as needed
● Provision laptops and ensure internet/power connectivity to support Seed Company staff
● Work with team members to ensure documentation is accurate and simple.
● Provide end-user support for Seed Company developed products and 3rd party products and services.
SUPERVISORY RESPONSIBILITY:
• No supervision requirements.
OTHER DUTIES:
• Provide input to help influence ITIL best practices.
• Attend and participate in a variety of meetings and task force groups as directed and maintain required level of knowledge pertaining to operating procedures, requirements, processes and policies.
• Lead and or participate in projects or task force groups which focus on issues having organization wide impact.
• Perform or assist with any assignments as required or directed.
WORK ENVIRONMENT:
This job operates in a professional office environment.
PHYSICAL DEMANDS:
Occasionally picking up computer systems of up to 10 lbs.
TRAVEL:
No travel required.
QUALIFICATIONS:
• Strong faith in Jesus Christ as Savior; God honoring lifestyle.
• Passion for the Word of God and provision of the Word for every people group.
• Championing Seed Company’s vision, mission, and values.
• BS in Computer Science or related field and 3-5 years experience
• Affable personality with a desire to help customers with their needs
• Prior experience with Mac, Windows, iOS, and A/V technology
• Experience supporting Meraki/Cisco network infrastructure
• Experience with troubleshooting end-user technology issues quickly and effectively
• Strong understanding of technology trends and ability to apply at Seed Company
• Build relationships with IT vendors to ensure excellent level of service
• Bonus points for certifications: ITIL Service Management, AWS Certifications, Cisco CCNA, CompTIA Network+