Systems Analyst I
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DataLab USA™ is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure.
We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA™ has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients.
**No sponsorship available for this position**
**Candidate must be local to Germantown, MD**
Key Responsibilities
- Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems
- Troubleshoot applications and operating systems while providing technical user support
- Conduct remote support sessions using remote session tools and perform software and system deployment/patching
- Monitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systems
- Document technical procedures and solutions clearly and communicate effectively with team members and end users
- Participate in after-hours on-call rotation and research and resolve technical problems independently
- Maintain documented processes within audited environments
Required Skills & Qualifications
- 1–3 years of experience in IT support, desktop management, or systems administration
- Strong problem-solving and troubleshooting abilities with self-motivated approach and team collaboration skills
- Technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching and routing protocols
- Understanding of Windows, Red Hat Linux and macOS operating systems, networking, and virtualization
- Experience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals
- Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS
- Familiarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plus
- Strong customer service and communication skills with ability to work independently and collaboratively in a team environment
- Ability to work in audited environments following established processes, conduct remote support sessions, and manage technical documentation
- CompTIA Security+ certification or in progress
We are proud to offer a comprehensive benefits package designed to support the well-being and financial security of our employees. Our benefits include:
Health, Dental, and Vision Plans: Comprehensive coverage to meet your healthcare needs.
Employee Assistance Program (EAP): Resources and support for personal and professional challenges.
401(k) Retirement Savings Plan: Includes option for Traditional or Roth IRA to help you plan for your future.
Paid Time Off: Enjoy paid vacation and sick leave to maintain work-life balance.
Company Holidays: Nine paid company holidays throughout the year.
DataLab USA™ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
All offers of employment are contingent on passing a background check and drug test.
Privacy Policy - DataLab USA™ | Targeting Better Results
Skills
As published by lever · 23 questions · 11 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, GitHub URL, Portfolio URL
Short answers (2)
- If offered employment, when would you be available to start work? optional
- If you are a Referral, please mention their name. optional
Pick from a list (8)
- Did you graduate in the past 2 years? optional
- From which job site did you see this posting? optional
- Are you local to the Germantown, MD office (within 25 miles)
- Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)
- Are you currently in F-1 status?
- Have you had any adverse credit reports in the past 10 years (bankruptcy, foreclosure, etc.)
- Have you ever been terminated or asked to resign from any position?
- Select one that fits you the most optional
Written answers (11)
- What is your requested salary? optional
- Biggest accomplishment within the last two years optional
- Goals for the next 5 years optional
- Professional References optional
- Any additional message for the recruiter/hiring manager optional
- • How many years of technical user support experience do you have?
- • How many years of support experience in Microsoft/Office 365 do you have?
- • How many years of support experience in Windows 10 and Windows Server do you have?
- • How many years of practical experience in Networking – TCP/IP, LAN/WAN, Switching and Routing Protocols do you have?
- • How many years of support experience with VOIP phone systems do you have?
- • How many years of practical experience in performing software and system deployment/patching using managing deployment software do you have? optional
Attachments (2)
- Cover Letter optional
- If you answered yes to the above question, please upload your unofficial transcript optional