systems analyst II -Collaboration Engineering
Summary
Systems Analyst II at Starbucks administering and governing enterprise AI, collaboration, and productivity platforms. Day to day: operational support and troubleshooting, software license audits and compliance, vendor contract/invoice management, and budget tracking and forecasting, partnering with engineering, security, and finance teams.
Job Summary and Mission
At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time.
As a Systems Analyst II – Enterprise AI and Collaboration, you will support the platforms and services that enable partners around the world to communicate, collaborate, share information, and work more effectively. This role combines platform administration, business analysis, software asset management, vendor coordination, and financial operations for enterprise collaboration, productivity, and artificial intelligence technologies.
Summary of Key Responsibilities
- Support the administration, configuration, governance, and operation of enterprise AI, collaboration, and productivity platforms.
- Provide operational support, troubleshoot issues, maintain documentation, and coordinate escalations with engineering teams and vendors.
- Conduct software audits, user access reviews, and utilization reviews; coordinate license assignment, reclamation, compliance, and cost optimization activities.
- Maintain accurate inventories of software products, subscriptions, licenses, users, contracts, renewals, and related technology assets.
- Manage vendor contracts, purchase orders, invoices, billing records, and renewal calendars in partnership with Sourcing, Finance, Legal, Procurement, and Accounts Payable.
- Track actual and forecasted spending against approved budgets; identify variances, billing discrepancies, risks, and savings opportunities.
- Prepare reports and dashboards for license utilization, adoption, compliance, spending, and forecasted demand.
- Gather requirements, improve operational processes, and partner across Product, Engineering, Security, Compliance, Infrastructure, Finance, Sourcing, Support, and business teams.