Systems Analyst II
Key Responsibilities
- Provide Tier 1 &2 support for end-user and system issues across Microsoft 365 and endpoint platforms
- Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint
- Manage devices using Microsoft Intune, including policies, compliance, and application deployment
- Perform laptop imaging, provisioning, rebuilds, and lifecycle support
- Support Active Directory and Azure AD / Entra ID (user accounts, groups, access, troubleshooting)
- Troubleshoot email, identity, device, and access-related issues end to end
- Track, prioritize, and resolve incidents and requests using Jira
- Participate in Agile ceremonies and continuous improvement initiatives
- Create and maintain technical documentation, runbooks, and standard operating procedures
- Collaborate with Infrastructure, Security, and Platform teams on escalations and enhancements
Required Skills & Qualifications
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3–5 years of experience in a System Support, Desktop Support, or IT Operations role
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Strong hands-on experience with Microsoft 365 and Exchange Online
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Experience managing devices with Intune (MDM/MAM, configuration profiles, compliance policies)
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Solid working knowledge of Active Directory and identity troubleshooting
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Experience with laptop imaging and endpoint lifecycle management
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Familiarity with JIRA in an IT support or Agile environment
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Strong troubleshooting, documentation, and customer service skills
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Ability to work independently while collaborating effectively with cross-functional team
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Experience with Linux systems (administration or troubleshooting)
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Working knowledge of SQL or Python for reporting, diagnostics, or automation
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Familiarity with PowerShell scripting
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Exposure to AI-enabled tools or platforms, such as:
Microsoft Copilot or other M365 AI features
AI-assisted support tools, chatbots, or automation
Using AI to improve incident resolution, documentation, or operational efficiency -
Experience in hybrid Active Directory / Azure AD environments
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Understanding of ITIL concepts or service management best practices
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Relevant certifications (Microsoft, ITIL, Agile – a plus)
Skills
As published by lever · 23 questions · 11 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, GitHub URL, Portfolio URL
Short answers (2)
- If offered employment, when would you be available to start work? optional
- If you are a Referral, please mention their name. optional
Pick from a list (8)
- Did you graduate in the past 2 years? optional
- From which job site did you see this posting? optional
- Are you local to the Germantown, MD office (within 25 miles)
- Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)
- Are you currently in F-1 status?
- Have you had any adverse credit reports in the past 10 years (bankruptcy, foreclosure, etc.)
- Have you ever been terminated or asked to resign from any position?
- Select one that fits you the most optional
Written answers (11)
- What is your requested salary? optional
- Biggest accomplishment within the last two years optional
- Goals for the next 5 years optional
- Professional References optional
- Any additional message for the recruiter/hiring manager optional
- • How many years of technical user support experience do you have?
- • How many years of support experience in Microsoft/Office 365 do you have?
- • How many years of support experience in Windows 10 and Windows Server do you have?
- • How many years of practical experience in Networking – TCP/IP, LAN/WAN, Switching and Routing Protocols do you have?
- • How many years of support experience with VOIP phone systems do you have?
- • How many years of practical experience in performing software and system deployment/patching using managing deployment software do you have? optional
Attachments (2)
- Cover Letter optional
- If you answered yes to the above question, please upload your unofficial transcript optional