Systems Analyst (L3)

Roles and Responsibility

• Understand the product features and out-of-box requirements and map the functional requirements

• Ensure the operational support process are aligned with the business objectives and stated business requirements

• Conduct fit-gap analysis on products and develop reasonable working alternatives

• Support the product evaluation during the service definition phase

• Develop a deeper understanding of the business process, business organization and the expected business outcome

• Communicate business needs to the technology teams

• Assist in conducting functional testing