systems analyst senior, LAC Technology Operations
Summary
Senior systems analyst on Starbucks' Latin America & Caribbean technology operations team, based in the Nashville office. Owns Tech Ops governance and standards for the licensed-store technology ecosystem, coordinates issue resolution with licensees and suppliers, enforces SLAs, supports change management (CAB) and new-store-opening readiness, and drives root cause analysis and continuous improvem
Now Brewing – systems analyst senior – LAC Tech Ops! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
Approximately, 90% of our international footprint of 23,000 coffeehouses is operated by our licensed partners in close to 90 countries.
As a systems analyst senior on the LAC Technology Operations team within the Partnerships, Alliances and LAC Tech team, you will play a key role in transforming the way we engage with our licensed partners to protect and uphold the Starbucks brand across the globe.
This role sits in the Starbucks Latin America and the Caribbean (LAC) tech team. As a member of LAC Tech Ops, you will partner with licensees and suppliers to keep operations running smoothly, coordinate on critical issues and changes, and help drive continuous improvement across the ecosystem.
As a systems analyst senior, you will…
- Own setting Tech Ops processes that provide system-wide visibility, governance and operational standards across the LAC licensed store technology ecosystem.
- Coordinate issue resolution with suppliers and/or cross-functional teams, and provide timely and thorough communication regarding issue status and resolution to end-users and other key stakeholders.
- Contribute to technology governance for both processes and data, ensuring consistency and alignment across the solution, including handling exceptions.
- Hold licensees and suppliers accountable to SLAs and processes, and provide escalation support.
- Support change management governance, including Change Advisory Board (CAB) reviews and approvals.
- Provide oversight of new store opening (NSO) readiness and support escalations as needed.
- Demonstrate system proficiency and leverage subject matter expertise to perform root cause analysis and assess issue trends; facilitate RCA and continuous improvement across the ecosystem.
- Help align business priorities and risk decisions, provide business communications and align internal stakeholders.