Systems Engineer

Job Description:

• Support implementation and deployment of IT infrastructure solutions across internal and customer environments.
• Support the operations, implementation and deployment of IBM Power Systems and IBM i (AS400) infrastructure solutions across internal and customer environments.

Main Duties and Responsibilities

Operations Support (70%)

• Perform daily health checks, monitoring and operational support for IBM i (AS400) environments.

• Manage incident troubleshooting, escalation and problem resolution.

• Monitor BRMS backup operations, replication status and disaster recovery readiness.

• Support system maintenance, patching and infrastructure lifecycle activities.

• Participate in DR exercises, restoration activities and critical incident response.

• Maintain operational documentation, SOPs and knowledge base articles.

• Liaise with customers on operational matters, service requests and incident updates.

• Participate in standby support and after-hours maintenance activities as required.

Project Delivery (30%)

• Assist in implementation and deployment of IBM Power Systems, virtualization, storage and infrastructure solutions.

• Support server builds, LPAR provisioning, system migrations and upgrade activities.

• Participate in project planning, implementation, testing and handover activities.

• Support disaster recovery implementations and infrastructure modernization projects
• Prepare technical documentation and transition completed projects into operations.

• Work closely with Senior Systems Engineers on complex infrastructure projects.

Job Requirements: (e.g., educational/ professional qualifications)

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering or related discipline.

• Minimum 2–3 years of experience in IBM i (AS400) administration and support.

• Knowledge of IBM Power Systems, HMC, VIOS and LPAR administration.

• Experience with BRMS backup and disaster recovery operations.

• Familiarity with storage, virtualization and enterprise infrastructure environments.

• Basic knowledge of Windows, Linux and networking concepts.

• Strong troubleshooting, analytical and problem-solving skills.

• Good communication and documentation skills.

Preferred Skills

• Experience with IBM i High Availability (HA) solutions such as PowerHA or MIMIX.

• Exposure to VMware, Red Hat Enterprise Linux (RHEL), OpenShift or cloud technologies.

• Relevant IBM, Red Hat or infrastructure certifications.