Systems Engineer (Level 3) – Microsoft 365, Azure & Networking
Description
Salary: $115,000 – $135,000 per year
About Iconic I.T Solutions
Iconic I.T Solutions is a growing Melbourne-based Managed Service Provider (MSP), delivering managed IT, Microsoft cloud solutions, networking and cybersecurity services to small and medium-sized businesses.
We're a hands-on, technically focused team that values quality work, practical solutions and taking ownership of what we deliver.
We're looking for an experienced Level 3 Systems Engineer who enjoys working across a variety of technologies and wants to play an important role in a growing MSP.
About the Role
This is a hands-on engineering position focused on delivering projects, deploying new solutions and managing client infrastructure.
This is not a traditional helpdesk role. You'll be working on Microsoft 365, Azure, networking, server infrastructure and security projects, while also acting as a senior escalation point for our existing Level 1 and Level 2 engineers.
Our clients are primarily small and medium-sized businesses, so we're looking for someone who enjoys technical variety and can deliver reliable, secure solutions without unnecessary complexity.
Key Responsibilities
Deploy and manage Microsoft 365, Intune, Autopilot, Entra ID, Conditional Access, Exchange Online, SharePoint and Microsoft Defender.
Build and maintain Azure Windows Server VMs, virtual networks, storage, backups and VPN connectivity.
Deploy and manage Azure Virtual Desktop (AVD) environments, including host pools, session hosts and FSLogix.
Configure and troubleshoot Fortinet FortiGate firewalls, VLANs, IPsec VPNs, routing, NAT and security policies.
Deploy and maintain Windows Server, Active Directory, Group Policy, Hyper-V and hybrid environments.
Deliver Microsoft 365 migrations, server deployments, firewall installations and cloud infrastructure projects.
Troubleshoot complex technical issues escalated by Level 1 and Level 2 engineers.
Work directly with clients to implement solutions and resolve technical challenges.
Maintain accurate technical documentation and identify opportunities to improve client environments.
About You
We're looking for a practical, technically capable engineer who enjoys solving problems and taking ownership of their work.
Ideally, you'll bring:
Strong hands-on experience with Microsoft 365, Azure, Windows Server and networking.
Practical experience configuring and troubleshooting Fortinet FortiGate firewalls.
Experience deploying and maintaining Azure infrastructure, including Azure VMs and AVD.
Strong knowledge of Intune, Entra ID, Autopilot and Microsoft 365 security.
Experience working in an MSP or supporting multiple business environments.
The ability to independently deliver technical projects from start to finish.
Strong troubleshooting, problem-solving and communication skills.
The ability to guide junior engineers through complex technical issues.
A proactive approach to learning and improving systems.
Highly Advantageous – Certifications, AI & Automation
Microsoft & Fortinet Certifications
Relevant industry certifications would be highly regarded, including:
AZ-104 – Azure Administrator Associate
MD-102 – Endpoint Administrator Associate
MS-700 – Teams Administrator Associate
SC-300 – Identity and Access Administrator Associate
AZ-140 – Azure Virtual Desktop Specialty
AB-900 – Copilot and Agent Administration Fundamentals
AB-650 – Microsoft 365 and AI Services Administrator Associate
Fortinet NSE 4 or higher – Networking and security certifications
Other relevant Microsoft 365, Azure, SharePoint or cybersecurity certifications would also be valued.
AI & Automation
Experience or an interest in the following would be advantageous:
Microsoft 365 Copilot and its practical use within business environments.
Microsoft Power Automate for streamlining everyday business and IT processes.
PowerShell scripting for Microsoft 365 and Windows administration.
Microsoft Copilot Studio and AI-powered productivity tools.
Understanding of Microsoft 365 data security and governance when implementing Copilot.
Identifying opportunities to automate repetitive tasks and improve operational efficiency.
We're not looking for an AI specialist or software developer. An interest in emerging technologies and a willingness to learn and apply them practically is what matters.
What We Offer
Competitive salary based on experience.
A project-focused engineering role, not day-to-day helpdesk.
Exposure to a broad range of Microsoft cloud, networking and cybersecurity technologies.
Opportunities to work with AI, automation and emerging technologies.
A collaborative team where your technical input and ideas are valued.
The opportunity to take ownership of projects and influence technical solutions.
Professional development and career growth within a growing Australian MSP.
Interested?
If you're an experienced Systems Engineer who enjoys hands-on technical work, solving challenging problems and delivering quality solutions, we'd love to hear from you.