Systems Engineer (Operations Support, DevOps)

Singaporean only

Overview

We are seeking a highly motivated and technically strong Software System Engineer to support the operations, maintenance, and enhancement activities for IT Project. The candidate will be responsible for ensuring the stability, reliability, security, and operational readiness of mission‑critical systems in a 24/7 operational environment.

The ideal candidate should possess strong hands‑on experience in DevOps, middleware/platform support, container technologies, CI/CD pipeline management, troubleshooting, deployment automation, and production support operations.

Key Responsibilities

Operations & Support

• Provide operational support for mission‑critical applications and platform services.
• Perform incident investigation, troubleshooting, root cause analysis (RCA), and issue resolution.
• Support production deployment activities, rollback activities, and post‑deployment verification.
• Monitor system health, application performance, logs, and operational alerts.
• Work closely with support teams, infrastructure teams, software developers, cybersecurity teams, and project stakeholders.
• Support system recovery, disaster recovery (DR), and business continuity activities.
• Participate in standby support and after‑office‑hour support activities when required.
• Ensure compliance with operational procedures, governance, and security policies.

CI/CD & DevOps Engineering

Build, maintain, and optimize CI/CD pipelines for:

• Source code management and branching strategy
• Code Quality Scanning
• Static Application Security Testing (SAST)
• Software Composition Analysis / Dependency Scanning
• Container Image Vulnerability Scanning
• Automated Build & Packaging
• Containerization of applications
• Automated Testing Integration
• Deployment File Generation
• Release Management & Deployment Automation
• Container & Platform Management

Deploy, configure, and manage containerized applications using:

• Docker
• Podman
• Kubernetes

Support application deployments for:

• React applications
• Node.js applications
• Spring Boot applications

Perform container troubleshooting, performance tuning, and resource optimization.

Support Kubernetes cluster operations, deployment configurations, secrets management, ingress configuration, and scaling activities.

System Engineering & Administration

• Maintain middleware and application platform configurations.
• Support Linux and Windows server environments.
• Perform system patching, configuration updates, and preventive maintenance activities.
• Manage environment configurations across DEV, SIT, UAT, and Production environments.
• Support certificate renewal, configuration management, and secure connectivity setup.
• Maintain deployment scripts, automation scripts, and operational tools.

Monitoring & Reliability Engineering

• Configure and maintain monitoring dashboards, alerts, and health checks.
• Monitor system availability, application performance, and resource utilization.
• Support log analysis and troubleshooting using centralized logging tools.
• Identify proactive improvement opportunities to enhance operational stability and reliability.

Documentation & Compliance

• Prepare and maintain:
• System architecture documentation
• Deployment procedures
• Operational runbooks
• Troubleshooting guides
• SOPs and technical reports

Support audit activities, security compliance reviews, and operational assessments.

Qualifications & Experience

Educational Qualification

Diploma or Bachelor’s Degree in:

• Computer Science
• Information Technology
• Software Engineering
• Computer Engineering

Or related disciplines

Experience Requirements

Minimum 3 years of relevant working experience in:

• Software system engineering
• DevOps engineering
• Application support
• Production support
• Platform/system administration

Experience supporting enterprise or mission‑critical systems is highly preferred.

Experience in government or large‑scale enterprise environments will be an advantage.

Technical Skills & Competencies

Mandatory Technical Skills

Strong knowledge of:

• Linux administration
• Application deployment and troubleshooting
• CI/CD pipeline implementation
• Container technologies and orchestration

Hands‑on experience with:

• GitLab CI/CD
• Jenkins
• Docker
• Podman
• Kubernetes
• Git

Familiarity with:

• React
• Node.js
• Spring Boot

Scripting & Automation

Experience in scripting and automation using:

• Bash
• Python
• PowerShell
• Shell scripting

Monitoring & Observability

Experience with monitoring and observability tools such as:

• eG Enterprise
• Prometheus
• Grafana
• Nagios
• Zabbix

Database Knowledge

Understanding of database technologies:

• SQL databases
• NoSQL databases

Basic database troubleshooting and query knowledge preferred.

Security & Compliance

Understanding of:

• Secure system hardening
• Cybersecurity best practices
• Vulnerability management
• Secure CI/CD practices
• Certificate and secret management

Preferred Skills

Candidates with experience in the following areas will have an added advantage:

• VMware or virtualization technologies
• Kafka or messaging technologies
• API integrations and middleware support
• High Availability (HA) and Disaster Recovery (DR) environments
• Government project operational support
• ITIL incident/problem/change management processes
• Container security and image scanning tools
• SonarQube or code quality tools

Soft Skills

• Strong analytical and problem‑solving skills
• Good communication and stakeholder management abilities
• Ability to work independently and under pressure
• Strong teamwork and collaboration mindset
• Good documentation and reporting skills
• Ability to support operational incidents in a fast‑paced environment

Working Environment

• 24/7 operational support environment
• May require standby support and after‑office‑hour deployment support
• Collaborative environment involving infrastructure, cybersecurity, application, and operations teams