T－網管系統工程師 （台北）

1. Provide comprehensive system commissioning and integration support for customers.
2. Deliver assistance for functional testing and user acceptance testing to ensure compliance with agreed requirements.
3. Support service go live activities as well as ongoing operations and maintenance to guarantee service stability.
4. Provide source codes, scripts, and necessary code modifications to meet customization requirements in line with customer needs.
5. Complete system implementation, expansions, software upgrades, and acceptance testing within agreed deadlines, ensuring zero human error and uninterrupted service.
6. Resolve customer trouble tickets within defined timelines and ensure customer satisfaction through effective communication and resolution.
7. Provide operational and maintenance support tailored to customer requirements, including competence transfer to customer operations teams for both local and remote tasks.
8. Deliver engineering and care support for related systems to maintain optimal performance.
9. Provide technical support services, including Help Desk operations and 24x7 emergency response, to ensure continuous availability and reliability.

1. 系統部署與串接：為客戶提供全面的網管系統開通與整合支援。
2. 驗收與測試：負責功能測試及使用者驗收測試（UAT），確保系統功能百分之百符合客戶需求。
3. 上線與維穩：支援服務正式上線活動，並進行後續的運維，確保監控系統穩定不中斷。
4. 客製化開發：根據客戶需求，撰寫原始碼與自動化腳本，對系統進行必要的程式修改。
5. 精準升級：在嚴格的期限內完成系統部署、擴充及軟體升級，維持「零人為錯誤」與服務零中斷。
6. 技術障礙排除：在規定時間內處理並結案客戶的報修單，確保客戶滿意。
7. 知識轉移：提供客製化的運維支援，並培訓客戶方的技術團隊（包含現場與遠端操作）。
8. 系統優化：持續監控並提供相關系統的工程維護，確保系統效能維持在最佳狀態。
9. 全天候支援：提供技術諮詢及 24x7 緊急事故響應，確保網管系統隨時可用。