Talent Acquisition Lead

Job Summary:

We are seeking a high-energy and experienced Mass Hiring / Volume Recruitment Lead to own PhonePes large-scale, month-on-month volume hiring engine. This role carries full ownership of driving the end-to-end strategy and execution for high-volume hiring and frontline workforce needs. The ideal candidate will be a hands-on recruitment leader with the ability to build multi-channel talent pipelines, leverage recruitment tech and automation, manage external vendors, and optimize candidate funnel efficiency at scale in a fast-paced environment.

Key Responsibilities:

- Own and drive the end-to-end mass hiring charter, from demand planning and sourcing to selection, conversion, onboarding, and closure.
- Build and manage a scalable recruitment engine across recruitment vendors, employee referrals, self-sourcing, and other high-volume channels.
- Lead and continuously improve freelance hiring initiatives to deliver large volumes with speed, quality, and cost efficiency.
- Partner closely with recruitment vendors; define targets, SLAs, productivity benchmarks, quality metrics, and governance mechanisms.
- Build strong employee referral and direct/self-sourcing programs to reduce dependency on vendors and improve hiring economics.
- Use data and funnel analytics to identify bottlenecks across sourcing, screening, selection, offer, joining, and conversion stages.
- Own recruitment operations through ATS and related systems; ensure accurate, timely, and actionable hiring data and dashboards.
- Drive automation across sourcing, screening, communication, scheduling, candidate tracking, reporting, and vendor management wherever possible.
- Design scalable processes for handling sudden spikes in hiring demand while maintaining candidate experience and operational control.
- Work closely with business, HR, operations, and workforce planning teams to translate hiring demand into executable recruitment plans.
- Establish daily/weekly operating rhythms, dashboards, and reviews to track hiring against plan and quickly course-correct gaps.
- Continuously experiment with new sourcing channels, technology, and process improvements to increase hiring throughput, quality, and efficiency.

- 5-8 years of relevant experience in high-volume, mass, frontline, or volume recruitment.
- Strong hands-on experience managing large-scale hiring programs, preferably involving thousands of hires per month.
- Experience working with multiple recruitment vendors and managing vendor performance through structured metrics and governance.
- Demonstrated experience in employee referral programs, direct/self-sourcing, and distributed/field-based hiring models at scale.
- Strong understanding of ATS platforms, recruitment technology, automation workflows, and managing high-volume candidate funnels.
- Excellent data orientation with the ability to use hiring funnel metrics to diagnose issues and optimize outcomes.
- Strong stakeholder management skills, ownership, and execution focus with the ability to build scalable recruitment processes from the ground up.
- Ability to thrive in a fast-paced, high-growth environment with comfort handling ambiguity, high targets, and tight turnaround times.