Team Lead, Customer Success Enterprise Strategic Customer Success Team

Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.

Some highlights of our success:

• $470M+ Annual Recurring Revenue with AI products surpassing $38M+

• Dollar-based net revenue retention of 104%, as of December 31, 2025

• Large deals growing 74% YoY

• Semrush named a Leader in The Forrester Wave™: Search Engine Optimization Solutions, Q3 2025

• Exceptional demand for the Enterprise platform, with deals with global giants like JP Morgan, LG, Samsung, TikTok, and others

Shared ambition makes a bigger impact. That’s why at Semrush, progress is a partnership: You push us forward, we push you further—and we all move as one.
Are you ready to be part of this journey?

About the opportunity

The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers.

Joining the Sales team also means:

• Fast forward and continuous career growth: the highest rate of promotions within the organization

• A team spread across 40+ locations around the globe

• Offline and online bootcamps as part of our onboarding process

• President’s club—an opportunity to celebrate exceptional results and reward top performers in high-class vacation destination

• Quota attainment has been recognized as higher than market average, according to RepVue

• Uncapped commissions

About your future tasks

Key Responsibilities:

Team Leadership & Regional Ownership

Actively mentor and coach CSMs on advanced consultative selling, pipeline management, and navigating complex contract renegotiations to maximize Total Contract Value (TCV)

• Lead and develop a team of Customer Success Managers across EMEA, driving performance against retention and growth targets

• Coach the team on strategic account planning, executive engagement, and QBR excellence

• Support complex renewals, escalations, and enterprise-level conversations

• Partner with Sales on forecasting, pipeline visibility, and regional account strategy

• Serve as the senior point of escalation for complex regional accounts, leveraging extensive experience with senior marketing executives and C-suite stakeholders to secure renewals and mitigate churn risk.

Strategic Commercial Account Management (Player-Coach)

Translate elite enterprise-level customer success frameworks (including advanced workflow mapping and ROI-driven Business Reviews) into repeatable, scalable playbooks for the EMEA Enterprise teams.

• Manage a portfolio of 10–15 strategic commercial customers

• Build strong executive relationships and act as a trusted advisor

• Own renewal and expansion strategy in partnership with Sales

• Deliver impactful QBRs demonstrating ROI and growth opportunities

• Proactively identify and mitigate churn risk

Customer Value & Cross-Functional Impact

• Drive onboarding, adoption, and measurable business outcomes

• Translate customer data into strategic insights and action plans

• Advocate for customer needs internally and influence product and experience improvements

• Contribute to regional strategy and continuous improvement initiatives

• Partner closely with Sales, Product, and Marketing leaders to establish cross-functional feedback loops, ensuring that product adoption barriers faced by the broader EMEA base are systematically addressed.

About you

Required Qualifications:

Non negotiable:Exceptional experience in pipeline management, commercial contract negotiations, and strategic account planning.

• 7+ years of experience in Customer Success, Account Management, or related roles within SaaS or MarTech

• 2+ years of people management or team leadership experience

• Proven track record managing commercial-level customers with complex stakeholder structures

• Demonstrated success driving renewals, retention, and expansion revenue

• Experience creating and executing customized enterprise success plans

• Strong commercial acumen and experience supporting contract negotiations

• Strong analytical skills with the ability to translate data into executive-level insights

• Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences

• Strong understanding of digital marketing technologies (SEO, SEM, content marketing, analytics, CRM, marketing automation)

• Demonstrated capability in mentoring, leading initiatives, or directly managing teams in a fast-paced environment.

• Deep expertise in MarTech/SEO landscapes, with the ability to teach others how to communicate advanced digital marketing ROI to diverse stakeholders.

Preferred Qualifications:

• Experience with enterprise SEO and competitive intelligence platforms

• Experience supporting large global brands in highly matrixed organizations

• Background in pipeline management and forecasting in partnership with Sales

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