Team Lead - Customer Support

We are seeking a dedicated and experienced Team Lead for our Customer Support division, specializing in the BPO sector. The ideal candidate will have a strong background in customer service and support, particularly within the banking industry. As a Team Lead, you will be responsible for overseeing a team of customer support representatives, ensuring that they deliver exceptional service to our clients. Key Responsibilities: - Lead and manage a team of customer support agents, providing guidance and support to ensure high performance. - Monitor team performance metrics and implement strategies for improvement. - Conduct regular training sessions to enhance team skills and knowledge in customer service best practices. - Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction. - Collaborate with other departments to streamline processes and improve overall customer experience. - Prepare and present reports on team performance and customer feedback to management. Required Skills: - Proven experience in customer service or support roles, with a focus on BPO and voice operations. - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Familiarity with banking products and services is a plus. If you are passionate about leading a team and enhancing customer experiences, we encourage you to apply for this exciting opportunity.