Team Lead Front Operation Support
Responsibilities
This role will keep our trading services stable, available, and performing — delivering high-quality professional support and resolving trading system issues quickly and effectively so the business can trade with confidence. Manage Front Office operations and the support function across our core trading applications, working closely with the business, IT Security, and technology teams.
Accountability
Manage the project and operate IT-Front team
Plan the project and set the timeline.
Control the progresses and assign team member go to the project.
Provide the appropriate reporting to Head of Operation & support and Head Technology Services.
Report the Front Office Operation KPIs and milestones to Head of Operation & support and Head Technology Services
Support
Coordinate with external vendors for provide support on products.
Monitor the trading system, consult to user and solve problem.
Implementing support processes to enhance user & business team satisfaction.
Improve Trading system
Cooperate with the service vendor and the Stock Exchange in order to solve the problem as well as testing and Implement the trading system
Best practice procedure
Perform work under IT standard policies and procedures.
Provide data for internal / external auditor and users.
Qualifications
Bachelor’s degree in Computer or related field
At least 6 year(s) of working experience in the related field is required for this position.
Deliver high-quality professional support and ensure the timely, effective resolution of trading system issues to support the business.
Manage Front Office operations and the support function to maintain stable, efficient trading services.
Provide operational support for Front Office applications, including ETS/DTS, Fidessa, and Horizon.
Perform daily operational monitoring to ensure the availability and performance of all systems.
Troubleshoot and resolve issues across trading systems and online trading platforms for Equity and Derivatives products.
Ensure systems comply with IT Security, governance, and regulatory requirements, including internal policies and Group standards.
Manage projects related to Front Office systems, including implementations, upgrades, and enhancements, coordinating with vendors and internal teams to deliver on schedule.
Advanced knowledge of trading systems.
Working knowledge of Structured Query Language (SQL).
Familiarity with trading systems used in a brokerage or securities environment
Familiarity with SEC (Securities and Exchange Commission) regulatory requirements
Familiarity with the Software Development Life Cycle (SDLC) process
Project management skills, with the ability to plan and coordinate system implementations, upgrades, and enhancements.