Team Lead - Global Customer support

Festo inspires people and organizations around the world with innovative solutions for industrial automation. We are an independent family business and offer more than 20,000 employees the opportunity to take bold steps, realize their ideas, and take on responsibility. As a team, we grow by tackling challenges together and we welcome everyone who wants to move the world with us.

Team Lead: Global Customer Support (m/f/d)

In this role, you will be responsible for leading a team serving customers globally by managing daily operations, providing training and dealing with escalations for the 1st level Case Management team across all customer segments. You will be responsible for performance management and driving customer satisfaction and service excellence.

Your job:

• Drive end-to-end hiring, onboarding, and capability building including process, product, and system training, along with periodic refreshers

• Ensure service quality through process audits, compliance checks, and continuous workflow optimization • Monitor customer satisfaction data and implement progressive improvements

• Set targets and track global KPIs to ensure service performance

• Manage team development, foster collaboration, and drive continuous improvement initiatives and knowledge sharing

Your qualification:

• Bachelor’s degree in Science/Engineering with 6–7 years of experience in multinational environments, including 3–4 years in a team leadership role

• Strong communication skills in English with experience in stakeholder management, reporting, and business insights generation • Proven ability in mentoring, coaching, and driving team development

• Experience in customer service or sales process improvement, preferably involving automation initiatives • Working knowledge of SAP S4HANA SD Module, Microsoft Dynamics CRM, and proficiency in MS Office

Your benefits at a glance:

Diverse opportunities for your

development A strong team by your side

Freedom to drive your ideas forward

Location

Bommasandra, Bengaluru

Develop innovative solutions with real impact

Be part of a global network - in a family-owned company

Attractive compensation and additional benefits

Online application: https://jobs.festo.com

You can find more detailed information about Festo as an employer here: www.festo.com/career We look forward to receiving your online application.

Automation for a world in motion.