Team Lead – Healthcare IT Application Support
Salary: RM 5,000 – RM 6,500 per month
Lead the Future of Healthcare Technology
At Integrated Medical Systems Sdn Bhd (IMS), we are more than just a medical technology company—we are a trusted partner in transforming healthcare through innovative diagnostic imaging, healthcare IT solutions, and clinical technologies.
As part of our continued growth and expansion, we are seeking a highly motivated and experienced Team Lead – Healthcare IT Application Support to join our team. This is an exciting opportunity for a technically strong and customer-focused professional who is passionate about healthcare technology and ready to lead a team that supports mission-critical systems used by hospitals and healthcare providers across Malaysia.
Your Role
As the Team Lead – Healthcare IT Application Support, you will lead and mentor a team of Application Support Engineers responsible for the deployment, support, integration, and optimization of healthcare IT solutions, including PACS, RIS, VNA, EMR, and related imaging applications.
You will serve as the key technical escalation point, ensuring healthcare systems operate reliably, efficiently, and in compliance with industry standards while delivering exceptional support to customers.
Key Responsibilities
Leadership & Team Management
Lead, mentor, and develop a team of Healthcare IT Application Support Engineers.
Oversee daily support operations and ensure timely resolution of customer issues.
Act as the primary escalation point for complex technical and application-related matters.
Drive service excellence and continuous improvement initiatives to enhance customer satisfaction.
Monitor team performance and ensure service delivery meets established Service Level Agreements (SLA).
Technical & Application Support
Oversee technical and application support for healthcare IT solutions deployed at hospitals and healthcare facilities.
Troubleshoot and resolve issues involving operating systems, databases, application servers, networking, security components, and healthcare applications.
Lead system deployment, configuration, upgrades, maintenance, and integration activities.
Support DICOM and HL7 integrations to ensure seamless interoperability between healthcare systems.
Collaborate closely with Product Specialists, hospital IT teams, and vendors to resolve technical challenges and optimize system performance.
Ensure healthcare applications operate efficiently, securely, and in accordance with customer requirements.
Customer & Project Support
Build strong relationships with hospital IT personnel, radiologists, clinicians, and healthcare administrators.
Provide technical guidance, user training, and knowledge transfer to customers and internal teams.
Support implementation projects and ensure successful system adoption.
Gather customer feedback and recommend enhancements to improve products, workflows, and service quality.
What We're Looking For
Diploma or Degree in Information Technology, Computer Science, Software Engineering, Biomedical Engineering, or a related field.
Minimum 5 years of IT support experience, preferably within Healthcare IT, Medical Imaging, or Hospital Information Systems.
Prior experience leading, mentoring, or supervising a technical support team is highly preferred.
Hands-on experience with PACS, RIS, VNA, EMR, HIS, or related healthcare IT systems.
Strong knowledge of DICOM, HL7, and healthcare interoperability standards.
Experience with databases, application servers, web technologies, and system integration.
Solid understanding of networking, firewalls, operating systems, OSI layers, and client-server environments.
Proven experience in troubleshooting, system deployment, implementation, and technical project coordination.
Strong analytical, problem-solving, and decision-making skills.
Excellent communication and stakeholder management abilities.
Ability to work independently while effectively leading and motivating a team.
Willingness to travel to customer sites as required.
Why Join IMS?
Be Part of a Growing & Expanding Organization
As IMS continues to expand its Healthcare IT and Medical Imaging business across Malaysia, you will have the opportunity to play a key leadership role in shaping our technical support capabilities and driving customer success.
Career Growth & Leadership Opportunities
We believe in developing our people. This role offers excellent opportunities to grow professionally, lead impactful projects, and advance your career within a dynamic and fast-growing organization.
Work with Cutting-Edge Healthcare Technology
Gain exposure to advanced Healthcare IT platforms, Medical Imaging Systems, Enterprise Imaging Solutions, and digital healthcare transformation initiatives.
Make a Meaningful Impact
Your work will directly contribute to improving hospital operations, clinical workflows, and patient care through technology.
Ready to Take the Lead?
If you are passionate about healthcare technology, enjoy solving complex challenges, and aspire to lead a high-performing technical team, we would love to hear from you.