Team Lead – Hyper Automation (RPA, AI, ML)

Role Overview

We are seeking a highly motivated and experienced Team Lead – Hyper Automation (RPA) & AI/ML to guide our automation engineering team. In this role, you will lead the transition of our team into a highly efficient, service-based unit that offers end-to-end (E2E) development and delivery of automation and AI/ML-powered applications.

As a technical and people leader, you will bridge the gap between business strategy and technical execution, designing complex RPA workflows, integrating cutting-edge AI/ML models (including Gen AI), and mentoring a team of developers to deliver scalable, secure, and high-impact business solutions.

Roles & Responsibilities :

1. Technical Leadership & E2E Service Delivery

• Drive E2E Service Delivery: Lead the team in analyzing complex business processes and executing end-to-end development, testing, deployment, and maintenance of automation services.

• Architecture & Design: Oversee the solution design of advanced RPA workflows using Automation Anywhere (A360) and Power Automate, ensuring they are secure, scalable, and resilient.

• AI/ML & Gen AI Integration: Direct the integration of AI/ML algorithms, Natural Language Processing (NLP), and Gen AI capabilities (such as chatbots and document automation) into traditional RPA workflows.

• Technical Governance: Establish and enforce development best practices, reusable code repositories, frameworks, and coding standards.

2. Team Management & Mentorship

• People Leadership: Lead, coach, and mentor senior and junior developers, fostering a culture of continuous learning, technical excellence, and proactive problem-solving.

• Resource Allocation: Manage sprint planning, resource assignment, and workload balancing across multiple concurrent automation projects.

• Performance Management: Conduct performance evaluations, identify skill gaps, and coordinate training programs to upskill the team on emerging automation tech.

3. Stakeholder Management & Collaboration

• Business Partnering: Collaborate with cross-functional teams, business analysts, process owners, and leadership to understand business pain points and translate them into technical automation pipelines.

• Escalation Support: Act as the senior point of escalation for complex technical issues, providing advanced troubleshooting and ensuring minimal disruption to deployed bots.

• Agile Orchestration: Lead daily standups, sprint planning, and retrospective sessions in an Agile environment to ensure predictable project delivery.

Educational qualification:

• Bachelor’s degree in computer science, Information Technology, Engineering, or related field (or equivalent experience).

Experience :

• Overall Experience: Minimum 7+ years of experience in software engineering/IT.
• RPA & Automation Experience: At least 5+ years of hands-on experience in RPA and AI/ML development.

Leadership Experience: Minimum 2 years of experience in a technical lead, team lead, or scrum master role managing technical delivery teams.

Mandatory/requires Skills :

Technical Stack & Skills

• Must Have:

  • RPA Platforms: Automation Anywhere (Automation 360), Power Automate (Desktop & Cloud Flows).

  • Programming: Python (for AI/ML integrations, scripting, and custom components).

  • AI/ML Concepts: Document Automation/IQ Bot, NLP, Computer Vision, API Integrations, SQL Queries.

  • Methodology: Agile / Scrum.

• Good to Have:

  • Low-Code/No-Code: Experience with low-code platforms (e.g., Power Apps) is a major plus.

  • Advanced AI: Experience with Deep Learning, Generative AI APIs, and LLM orchestration.

  • Programming: C# / .NET, JavaScript.

Mandatory Certifications:

• Automation Anywhere Certified Advanced or Master RPA Professional (A360).

• Power Automate PL-500 certification.

Personal Attributes

• Strategic Thinking: Ability to align technical automation projects with high-level business goals and service-delivery transitions.

• Excellent Communication: Strong verbal and written communication skills to present technical solutions clearly to non-technical business partners.

• Quality-Driven: Exceptional attention to detail with a focus on delivering high-quality, auditable, and compliant software.

• Adaptable & Proactive: Confident in navigating fast-paced environments and eager to champion new technologies within the organization.

Educational qualification:

• Bachelor’s degree in computer science, Information Technology, Engineering, or related field (or equivalent experience).

Experience:

• Minimum 7 years of hands-on experience in RPA development with Automation Anywhere (A360), Power Platform and AI/ML.