Unknown company

Team Leader $18.50 - Mall of Georgia Store

Likely evergreen reposted 28× · 24 open copies

Summary

Team Leader at a Goodwill retail store responsible for supervising personnel during shifts, opening/closing the store, training team members, ensuring customer service standards, and maintaining store appearance and operations. Requires 2-3 years retail experience, Microsoft Office proficiency, and forklift certification.

Essential Functions:

Supervise all store personnel as applicable during assigned shift to ensure operational standards are met
Open and/or close the store as key holder/team leader on duty
Develop, train, coach and support team members for career growth within the organization
Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures
Adhere to the task outline for the job you are supervising and performing
Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective
Assist and resolve any complaints and communicate complaints and issues to management team
Maintain proficiency for tasks required in all workstations
Monitor and maintain overall store appearance and housekeeping to agency standards
Perform and assist in all functions completed by store personnel
Support in maintaining all company records and reports accurately and in a timely fashion
Attend all meetings and training as required by the agency
Transfer to any Goodwill of North Georgia store within the territory as needed or required
Perform other duties as assigned by management

Job Requirements and Qualifications:

High School Diploma or GED required
Two to three (2-3) years of experience in retail
Associates Degree or completion of related retail management course work preferred
Must have excellent oral and written communication skills in English as well as interpersonal skills; Bilingual a plus
Must be certified and licensed to operate a forklift
Maintain dependable transportation and electronic communication device
Must be proficient in Microsoft Office
Must start employment in acceptable safety work shoes
Must be able to adapt to growth and a changing environment within the Agency

Working Environment Requirements:

Must be able to work in all types of conditions including heat, cold and dust
Must be able to meet all physical requirements to perform the duties of the position including the ability to bend, reach, grasp, stand and/or walk for extended periods of time as well as the ability to push, pull and lift up to 30lbs with or without accommodation
Must be available to work Monday through Sunday during operating hours as needed for business operations

Show