Team Leader

Open 31d posting dated 2 weeks ago

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

TEAM LEADER

Onsite | Ortigas | Night Shift


Lead a high-performing team by coaching people, driving accountability, and connecting daily operations to business outcomes. As a Team Leader, you will support team performance, employee engagement, stakeholder alignment, and continuous improvement across the operation.


COMPANY OVERVIEW

At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.


WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

  • HMO coverage for you and your family
  • Epic Yearly Kick-Off Parties with major giveaways
  • Recognition through our Value Awards — we celebrate your wins
  • Real career growth with opportunities for internal promotions
  • Meaningful work with talented and supportive teams

Your future matters:

  • 900+ internal promotions every year
  • Access to 2,700+ leadership training courses

Extra rewards along the way:

  • 14th Month Pay after 5 years of continuous service
  • Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

  • 24 Paid Time-Off Credits annually, with leave credits convertible to cash
  • Paid Birthday Leave — celebrate your day your way

ROLE SNAPSHOT

As a Team Leader, you will lead team performance, employee development, operational execution, and cross-functional collaboration. You will help drive sustainable results by coaching employees, identifying risks and opportunities, and aligning day-to-day team actions with broader business goals.


WHAT YOU’LL DO

Team Leadership and People Development

  • Coach, mentor, and support employees through consistent feedback and development conversations.
  • Prioritize people development through coaching, mentoring, and succession planning.
  • Influence, motivate, and engage employees to strengthen team performance and accountability.
  • Lead by example through professionalism, integrity, adaptability, and a strong work ethic.

Performance Ownership and Operational Accountability

  • Take ownership of team performance, employee engagement, and operational outcomes.
  • Continuously seek to understand the reasons behind performance trends, process gaps, and business results.
  • Identify risks, opportunities, and solutions before issues escalate.
  • Develop action plans that support sustainable operational performance.

Strategic Thinking and Business Alignment

  • Connect daily operations to broader business objectives.
  • Make decisions with a Site Over Self mindset, prioritizing the business, clients, employees, and site over personal interests.
  • Support operational excellence by driving continuous improvement and innovation.
  • Use curiosity and business understanding to improve team execution and outcomes.

Communication and Stakeholder Partnership

  • Communicate clearly with employees, stakeholders, and support teams at different levels.
  • Facilitate discussions that align teams, clarify expectations, and support business priorities.
  • Build strong partnerships across Operations, WFM, QA, Training, Recruitment, HR, and other support functions.
  • Foster collaboration and teamwork across the site.

Culture and Continuous Improvement

  • Create a culture of accountability, trust, collaboration, and continuous improvement.
  • Encourage proactive problem-solving and solution-focused thinking.
  • Support a high-performance environment where employees are engaged, supported, and aligned to business goals.

A BIT ABOUT YOU

  • Naturally curious and able to understand the “why” behind performance, processes, and business outcomes.
  • Proactive in identifying risks, opportunities, and solutions.
  • Strong in coaching, feedback, mentoring, and people development.
  • Able to communicate, facilitate, influence, and engage employees and stakeholders at all levels.
  • Able to think strategically and connect daily operations to broader business objectives.
  • Demonstrates ownership, accountability, professionalism, integrity, adaptability, and strong work ethic.
  • Collaborative and able to build partnerships across Operations and support functions.
  • Committed to continuous improvement, innovation, and operational excellence.

CORE VALUES

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Curious and Clever: Smart questions spark smart solutions

Entrepreneurial Energy: Think like an owner. Solve like a founder

Fast with Intent: We move fast and deliver real results

Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!

Join the A-Team and experience the A-Life!