Team Leader- Application Support

Team Leader - Application Support ( 3 days RTO, 2 days WFH)

Key responsibilities

• Manage a team of application support of at least 15-20 team members

• Take account of P1 tickets on a regular basis and manage escalations related to operational topics

• Ensure smooth business application service operations by resolving issues in a timely manner

• Facilitate smooth transition of application features from development to production environments

• Actively develop continuous improvement initiatives and optimization of business application service operations

• Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end users

• Effectively communicate to stakeholders as part of incident/problem management

Skills and Experience Required:

• 12-15 years' experience in relational databases (preferably Microsoft SQL Server, Snowflake is a plus)

• 12-15 years' experience in incident and problem management

• 8 years of team management, stakeholder and customer facing experience in Global Support Set-up

• Enterprise Agile Framework experience (e.g., Kanban, SAFe, SCRUM)

• Strong in agile delivery, with release management experience and engineering exposure

• Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail

• 2-3 years of AI Transformation project experience or actively learning in Artificial Intelligence

• Knowledge in cloud services, preferably AWS

• Knowledge in CI/CD Pipelines and Tools (GitLab, Jenkins, etc.)

• Experience in supporting SaaS systems (e.g. SAP)