Team Leader - Customer Service

We are seeking a dedicated and experienced Team Leader for our Customer Service department, specializing in voice processes. The ideal candidate will have a strong background in managing teams within international voice operations, particularly in US and UK processes. As a Team Leader, you will be responsible for overseeing daily operations, ensuring that customer service standards are met, and driving team performance to achieve organizational goals. Key Responsibilities: - Lead and manage a team of customer service representatives, providing guidance and support to ensure high-quality service delivery. - Monitor team performance metrics and implement strategies for improvement. - Conduct regular training sessions to enhance team skills and knowledge in customer service best practices. - Collaborate with other departments to streamline processes and improve customer satisfaction. - Handle escalated customer issues and provide effective resolutions. - Prepare and present performance reports to senior management. Required Skills: - Proven experience in a leadership role within a customer service environment. - Strong understanding of voice processes and international customer service operations. - Excellent communication and interpersonal skills. - Ability to motivate and inspire a team to achieve targets. - Proficient in performance management and team development. If you are a results-driven leader with a passion for customer service and team management, we encourage you to apply for this exciting opportunity.