Team Leader - Customer Service

We are seeking a dedicated and experienced Team Leader for our Customer Service department in Andhra Pradesh. The ideal candidate will have a strong background in managing teams and driving customer satisfaction (CSAT) metrics. As a Team Leader, you will be responsible for overseeing daily operations, ensuring that your team meets performance targets, and maintaining high levels of customer service. Key Responsibilities: - Lead and manage a team of customer service representatives, providing guidance and support to ensure they meet their performance goals. - Monitor key performance indicators (KPIs) such as average handling time (AHT), customer satisfaction scores, and attrition rates to identify areas for improvement. - Address and resolve disputes and fraud cases effectively, ensuring compliance with company policies and procedures. - Implement strategies to reduce shrinkage and improve overall team efficiency. - Conduct regular team meetings to discuss performance, share feedback, and motivate team members. - Collaborate with other departments to enhance customer service processes and resolve any issues that may arise. Required Skills: - Proven leadership skills with the ability to motivate and develop a team. - Strong analytical skills to assess performance metrics and implement improvements. - Excellent communication and interpersonal skills. - Experience in handling customer disputes and fraud cases. - Familiarity with customer service best practices and KPIs. If you are passionate about leading a team and enhancing customer experiences, we encourage you to apply for this exciting opportunity.