Team Leader- VRM(Bank Payroll)

Team Leader - VRM Channel(Bank Payroll)

Job Location: Faridabad
Grade: Middle Management
Business Unit / Function: CBA iSky
Reporting To: Center Manager TRM
Experience Required: 5- 8 Years
Qualification: Graduate in Any Discipline
Industry Preference: Banking / BFSI / Financial Services

Salary : Upto 10 Lpa(Realistic hike on last drawn)

About the Role

We are looking for a dynamic, performance-driven and experienced Team Leader - VRM Channel to lead and manage a team responsible for driving sales through inbound calling and customer relationship management.

The ideal candidate should possess strong experience in banking sales, team management, sales performance monitoring, campaign analysis and operational excellence.

The role requires a hands-on leader who can motivate team members, optimize calling productivity, ensure business quality and consistently achieve sales targets while maintaining high standards of customer service.

Ideal Candidate Profile

We are seeking a results-oriented sales professional who combines strong banking product knowledge, team leadership experience, analytical capability and a customer-centric approach.

The successful candidate should be comfortable managing a fast-paced sales environment, driving team productivity through data-driven decisions and ensuring consistent achievement of business goals.

Key Responsibilities

1. Sales Leadership & Target Achievement

2. Inbound Sales & Call Management

3. Sales MIS, Reporting & Analytics

4. Lead Management & Business Quality

5. Team Management & Performance Improvement

6. Customer Experience & Escalation Management

Eligibility Criteria

Educational Qualification

• Graduation in any discipline from a recognized university is mandatory.

Professional Experience

• 5- 8 years of relevant experience in sales, preferably within Banking, BFSI or Financial Services.
• Strong understanding of banking products, sales processes and customer relationship management.
• Experience handling sales teams and monitoring individual and team-level targets.
• Practical knowledge of inbound sales operations, calling productivity and campaign performance analysis.
• Experience managing team performance, customer escalations and sales reporting.

Required Skills & Competencies

Sales & Leadership

• Strong sales orientation with a proven ability to achieve business targets.
• Effective team leadership, coaching and performance management.
• Strong understanding of lead conversion, sales productivity and customer engagement.

Analytical & Technical

• Advanced proficiency in Microsoft Excel for sales tracking, MIS and performance analysis.
• Working knowledge of Power BI for dashboards and business reporting.
• Proficiency in Microsoft Word and PowerPoint.
• Ability to analyze campaign performance, call productivity and sales conversion trends.

Communication & Interpersonal

• Excellent verbal and written communication skills.
• Fluency in English and proficiency in the local language.
• Strong stakeholder management, negotiation and problem-solving capabilities.
• Ability to handle customer escalations professionally.

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Regards,

HR Knowplicity