Team Member

Franchisee Organization/Location: Medeiros Network Malden, MA

Reports To: Restaurant Manager

Overview

A Dunkin’ Restaurant Team Member is generally responsible for preparing food and beverages according to Dunkin’ operational standards, providing guests with great service, and maintaining a clean, safe, and organized workspace.

Responsibilities Include

· Follow Brand standards, recipes, and systems

· Follow food safety standards

· Prepare food and beverages

· Assemble and package orders

· Understand the restaurant menu, including limited-time offers and promotions, and be able to answer guest questions

· Maintain a clean and organized workstation

· Clean equipment, service areas, and guest areas

· Stock items, such as cups, lids, etc. at the workstation

· Take orders at the Drive Thru or Front Counter and handle payments (if applicable)

· Meet speed of service standards while delivering accurate orders to guests

· Serve and communicate with guests

· Maintain a guest-focused culture in the restaurant

· Communicate effectively with managers and coworkers

· Organize and maintain stock room and refrigerated areas

Education/Experience

· None

Key Competencies

· Works well with others in a fast-paced team environment

· On time, demonstrates honesty and a positive attitude

· Willingness to learn and adapt to change

· Guest focused

Physical Demands/Working Conditions:

· Standing on feet

· Repetitive motion, including bending, stooping, and reaching

· Lifting objects, including boxes, ice, and product up to 20lbs (if applicable)

· Working in a small space

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