TEAM MEMBER RELATIONS MANAGER

SUMMARY

Under the direction of the Director of Human Resources, the Team Member Relations Manager (TMR) oversees and conducts team member-related tasks, including investigations, engagement, and recognition programs. The Team Member Relations Manager will efficiently manage multiple assignments, with keen attention to detail and a commitment to seeing projects and tasks through completion. This role requires managing and prioritizing complex team member relations, conducting fair and unbiased investigations, ensuring compliance with labor laws and company policies, and supporting leadership with conflict resolution and performance management.

The Team Member Relations Manager will exercise considerable latitude and discretion while applying sound judgment in managing sensitive and confidential matters. The TMR Manager serves as a strategic advisor to leadership on team member engagement, policy development, and risk mitigation, ensuring fair and consistent practices across the organization.

Embrace Opportunity Village's core values by cultivating positive and meaningful CONNECTIONS with participants and team members, demonstrating ENTHUSIASM, high standards of PRODUCTIVITY, authentic STEWARDSHIP, and consistent participation in individual and team DEVELOPMENT.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Apply appropriate methods and best practices when working with individuals with intellectual and developmental disabilities.
2. Immediately report all suspected Abuse, Neglect, Exploitation, Isolation, and Abandonment (ANEIA) as mandated by state law.
3. Conduct and assist with team member relations and Desert Regional Center (DRC) related investigations.
4. Develop and maintain organization-wide team member appreciation, recognition, and activities programs that promote a positive, engaging workplace culture.
5. Partner with managers to ensure performance-coaching requirements are met and to evaluate coaching effectiveness.
6. Support the drafting, editing, and facilitation of performance-related conversations between supervisors and team members.
7. Design, lead, and improve the annual team member engagement survey process, using results to inform organizational strategy, drive culture initiatives, and support continuous improvement.
8. Foster an environment of growth and learning for new leads and supervisors through coaching and performance management.
9. Evaluate and implement performance measurement programs throughout the organization to support accountability and development.
10. Assist with the preparation of board reports and the development of annual HR goals.
11. Perform administrative tasks such as monitoring costs, tracking team member performance, ordering supplies, maintaining supply inventories, and coordinating the distribution of team member program materials, including years of service, promotions, and transfers.
12. Enter and maintain team member relations data and other records that support HR operations.
13. Some travel to various locations in the Las Vegas area and between Opportunity Village campuses.
14. Must be able to meet all requirements of OV vehicle policies and travel:

• Between worksite locations
• Within the community

1. Adhere to Opportunity Village's established policies and procedures.
2. May be assigned other duties as needed.

SUPERVISORY RESPONSIBILITIES

This position does not directly supervise others but is responsible for building strong relationships throughout the organization and influencing growth strategies with team members.