Tech - L3 Server Repair CA

Summary

The Server Repair Tech will be responsible for testing, trouble shooting, and replacement of parts on servers sent to SMS for diagnosis and repair.

Responsibility

• Daily Responsibilities – 90%
  • • Inspect, test, and diagnose servers
    • Replace parts as needed
    • Conduct and analyze server stress tests
    • Document all symptoms, test results, and parts replaced in shop floor tool
    • Collaborate with motherboard repair, motherboard testing, QC, whole unit repair, and inspections personnel
    • Provide back up for QC, inspection, whole unit repair, and motherboard testing
    • Maintain parts consumption
    • Other duties as assigned by leadership
• Team building & leadership – 10%
  • • Maintain and nurture positive work environment
    • Work and collaborate with other teams such as warehouse, shipping, receiving, etc.
    • Follow process for system and parts management

Other Personal Skills Required

• Know basic server architecture
• Know how to assemble components to make server functional
• Run and understand testing diagnostics
• Understand basic networking architecture
• Understand basic error codes
• Able to trouble shoot common server errors and issues
• Motivated to solve problems
• Interested in constantly learning about servers and networking
• Increased understanding of testing and error codes
• Brings knowledge to enhance trouble shooting and diagnosis of failures
• Understands end to end flow of server repair process
• Know Linux commands and able to use terminal.
• Offers insights on process improvement
• Understands MB repair process, prefer if can read schematics.
• Provides feedback and collaborates with MB repair team